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CUSTOMER SERVICE REPRESENTATIVE

We are growing & seeking a highly motivated customer-oriented service representative to our team. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

* Reply to customer inquiries thru phone, website, social media and other 3rd party platforms.

* Build sustainable relationships and trust with customers through open and interactive communication

* Educate and provide information to the customers on Relocation/Moving services

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution

* Identify and assess customers' needs to achieve satisfaction

* Document and update customer records based on interactions

* Take the extra step to engage customers

Qualifications:

* Previous experience in customer service, sales, or other related fields

* Proven customer support experience or experience as a client service representative

* Strong phone contact handling skills and active listening

* Customer orientation and ability to adapt/respond to different types of characters

* Ability to multi-task, prioritize, and manage time effectively

* Familiarity with CRM systems and Microsoft Office Suite

* Positive & professional demeanor

* Excellent written and verbal communication skills

* Ability to work well in teams

Alliance Moving & Storage offers full service residential and commercial relocation services for both local and long distance. We provide packing/unpacking as well as storage services. Our mission is to provide professional, affordable & reliable moving solutions.

Skills: Customer Service, Customer Support, Phone Support, Call Center

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About the Employer:
( 0 reviews ) Toronto, Canada

Project ID: #22144465

18 freelancers are bidding on average $516 for this job

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