CUSTOMER SERVICE REPRESENTATIVE

We are growing & seeking a highly motivated customer-oriented service representative to our team. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: * Reply to customer inquiries thru phone, website, social media and other 3rd party platforms. * Build sustainable relationships and trust with customers through open and interactive communication * Educate and provide information to the customers on Relocation/Moving services * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Identify and assess customers' needs to achieve satisfaction * Document and update customer records based on interactions * Take the extra step to engage customers Qualifications: * Previous experience in customer service, sales, or other related fields * Proven customer support experience or experience as a client service representative * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of characters * Ability to multi-task, prioritize, and manage time effectively * Familiarity with CRM systems and Microsoft Office Suite * Positive & professional demeanor * Excellent written and verbal communication skills * Ability to work well in teams Alliance Moving & Storage offers full service residential and commercial relocation services for both local and long distance. We provide packing/unpacking as well as storage services. Our mission is to provide professional, affordable & reliable moving solutions.