Customer Support Jobs
Customer Support is the cornerstone of any business. It's the primary way customers can interact with a business or brand and make sure their voice is heard. A Customer Support Specialist is the link between the customer and the business, providing not only immediate help but insight into how customers perceive and interact with a brand. An experienced Customer Support Specialist can handle customer queries, process orders, update customer accounts, support loyalty programs, and analyze customer feedback to optimize customer service delivery so that customers get the best experience possible.
Here's some projects that our expert Customer Support specialists made real:
- Scheduling appointments and providing tech support
- Verifying customer accounts via data research
- Language interpreters to provide support locally
- Handling social media interactions with customers
- Managing merchandise in physical stores
- Assessing product pricing in foreign markets
- Responding to customer emails in multiple languages
The ability for customers to have an expertly managed professional support experience not only provides immediate assistance for customers but creates a positive and lasting image of a brand. With Freelancer.com's extensive global community of talented professionals all ready to take on your project, your brand could benefit from the skills of our expert Customer Support Specialists. Post your project today on Freelancer.com and take advantage of all that experts can do for you and your customers!
From 134,929 reviews, clients rate our Customer Support Specialists 4.88 out of 5 stars.Hire Customer Support Specialists
I am looking for a virtual assistant to assist me with posting listings on Airbnb and Expedia. The ideal candidate should have experience in creating and optimizing listings, as well as managing reservations and calendars. Tasks to be completed include: - Creating and optimizing listings on Airbnb and Expedia - Responding to guest inquiries and managing reservations - Updating and maintaining calendars Requirements: - Experience in creating and optimizing listings on Airbnb and Expedia - Strong communication skills for responding to guest inquiries - Ability to manage reservations and calendars effectively The client has existing templates for the listings, so the candidate should be familiar with working within templates. This project requires assistance with more than 10 li...
I am looking for a digital assistant to help me with administrative tasks. I do not have a preference for the time zone the assistant is based in. I will need less than 10 hours of assistance per week. Skills and Experience: - Strong organizational and time management skills - Proficiency in handling administrative tasks such as scheduling appointments, managing emails, and data entry - Excellent communication skills - Attention to detail and accuracy in completing tasks - Familiarity with common software and tools used for administrative tasks - Ability to work independently and efficiently
We provide test administration and accommodation solutions to test-takers nationwide. For this purpose, we look for professionals who we contact on an "as-needed" basis to see if they are available to assist test takers for their approved accommodations. We provide complete training and assignments pay hourly for the entire scheduled time, even if the exam ends early. We have a computer exam coming up where a test taker has been approved for a Reader. For this assignment, you are required to be present on-site, sit with the test taker, and read the exam content aloud. You would then enter the answers as the candidate directs. The exam is taking place at a professional testing center in Christchurch, New Zealand. Date: Wednesday, 13 December, 2023 Time: 8:30 am to 2:1...
Project Description: Remote Call Center Agent I am looking for a remote call center agent to handle customer service calls. The ideal candidate should have the following skills and experience: - Customer service experience is preferred - Excellent communication skills - Ability to handle customer inquiries and resolve issues - Familiarity with CRM software is a plus - Availability to work flexible hours - Bilingual skills are not necessary but would be a plus If you are a self-motivated individual with a passion for providing excellent customer service, please apply for this remote call center agent position.
I am looking for an AI telephone service that can perform the following tasks: Make a phone call, recognize and answer prompts, enter data into prompts, answer both by sending sound tone of pressing buttons, as well as using voice to answer prompts, recognize when a live operator has connected and to tell them what this call is about and answer any personal details and verify that they are the right person that we need to connect to and connect the person to the operator in real time. The ideal candidate will be able to develop an app that uses AI to make customer service calls and connect to live operators. You must have experience building similar apps and own code that does something similar and where you have built something similar already.
I am in need of a freelancer who can assist me with posting ads on both Airbnb and Vrbo platforms. I require a total of 6-10 ads to be posted for residential properties. Skills and Experience: - Previous experience in posting ads on Airbnb and Vrbo platforms - Familiarity with the process of creating compelling property listings - Attention to detail and ability to accurately represent the features and amenities of the residential properties - Knowledge of best practices for optimizing listings to attract potential renters - Excellent written communication skills to effectively describe the properties in a captivating manner - Ability to work efficiently and meet deadlines
Hello! I am looking for people who can host a small network unit in India. Requirements - 1. Ethernet connection with a speed of atleast 10mbps (fibre or ADSL) 2. 24x7 electricity 3. Good network coverage at your location. Locations - Hyderabad Lakshadweep Kolkata Indore Bhubaneswar Ludhiana Guwahati Patna Faridabad Shimla Srinagar Guwahati Dehradun Asansol For hosting this unit, you will be paid 45 euro each month. Drop your details if you are interested, thank you!
Pre-employment check- British Virgin Islands I am in need of a freelancer who can assist me with conducting employment history verifications. Specifically, I require the verification of the candidate's previous institute. Skills and Experience: - Previous experience in conducting employment history verifications - Familiarity with the process of contacting previous employers and verifying the provided information - Attention to detail to ensure accurate and thorough verification Timeframe: - The completion of this check is required within a week. If you have the necessary skills and experience in conducting employment history verifications and can meet the specified timeframe, please submit your proposal.
Pre-employment check- Tobago-West Indies I am in need of a freelancer who can assist me with conducting employment history verifications. Specifically, I require the verification of the candidate's previous institute. Skills and Experience: - Previous experience in conducting employment history verifications - Familiarity with the process of contacting previous employers and verifying the provided information - Attention to detail to ensure accurate and thorough verification Timeframe: - The completion of this check is required within a week. If you have the necessary skills and experience in conducting employment history verifications and can meet the specified timeframe, please submit your proposal.
Join our team as a Part-Time Property Assistant, a role that requires your involvement for two half-days per week. This position is an excellent opportunity for mature, responsible individuals who are either nearing retirement or seeking a low-stress, yet engaging work environment. Responsibilities: Visit our rental property, which houses about 50 tenants, twice a week for half-day sessions to ensure tenant satisfaction and address any issues. Build and nurture positive relationships with tenants, serving as a friendly and reliable point of contact. Assist with the collection of rent and provide gentle reminders for any late payments. Conduct various administrative tasks from home, such as coordinating maintenance and managing tenant communications. Requirements: Prior experie...
We are seeking a Jamaican (Male or Female, it doesn't matter) for a part-time customer service agent that can speak perfect American English. The Agent will be handling customer queries via incoming voice calls from multiple accounts * This will be a part-time position, 25 hours per week, so we are seeking a committed professional. * Schedule may vary so flexibility is a must * Opportunities for full-time position. * Must be very professional and punctual. * Training will be paid. Interested applicants MUST meet the following requirements - 1. Ability to speak English fluently. 2. MUST have experience with incoming Live calls and forwarding messages. 3. MUST have DIGICEL high speed internet of at least 15mbps download and 5mbps Upload or equivalent. 4. MUST have a fast and reliabl...
I urgently need a property manager familiar with Airbnb, , who can assist with listing optimization. Tasks to be completed: - Optimize property listings on Airbnb and - Improve the visibility and ranking of the property listings - Enhance the property descriptions, titles, and photos to attract more guests Ideal skills and experience: - Familiarity with Airbnb and platforms - Knowledge of best practices for property listing optimization - Understanding of how to improve search rankings and visibility - Ability to create compelling property descriptions and titles Level of experience required: Beginner Management type: Not sure
Telephone Caller for Sales Calls - The purpose of the telephone calls is to make sales calls to potential customers. - We are expecting to make less than 100 calls in total. - A basic contact list will be provided, which includes basic information about the potential customers. - Ideal skills and experience for this job include: - Excellent communication and persuasion skills - Experience in sales or telemarketing - Ability to work independently and meet sales targets - Attention to detail in maintaining accurate records of calls and customer responses
I am looking for a freelancer who can purchase for me in Los Angeles. I am specifically interested in local store for which I have the address. I am primarily looking to purchase clothing and accessories. I need this for today Friday 8th December.
TELEMARKETER APPOINTMENT SETTER I am looking for a telemarketer appointment setter to join my team. Industry: Technology Goal of the call: Scheduling Meetings Skills and Experience: - Proven experience as a telemarketer and appointment setter in the technology industry - Excellent communication and persuasion skills - Ability to build rapport and establish relationships over the phone - Knowledge of CRM software and lead management systems - Strong organizational and time management skills Daily call volume: Between 50-100 calls Responsibilities: - Cold calling potential clients to schedule appointments for our sales team - Qualify leads and gather necessary information - Maintain accurate records of all calls and appointments - Follow up with leads and confirm appointments - Provid...
Are you a native Thai speaker fluent in the English language looking for a customer support role? I am in need of a bilingual customer service agent to provide live chat or email customer support for 40 hours a week. As the successful candidate, you must have excellent fluency in English and Thai. You must be able to handle customer inquiries of varying complexities, and provide solutions in a timely, professional manner. You must also be able to adhere to company's guidelines while responding to customers. If you think you have the necessary skills and experience to meet this challenge, then I would love to hear from you! Requirement: * Knows how to communicate using Thai and English * Has a working desktop computer/laptop with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AM...
Pre-employment check- Lousiana-USA I am in need of a freelancer who can assist me with conducting employment history verifications. Specifically, I require the verification of the candidate's previous institute. Skills and Experience: - Previous experience in conducting employment history verifications - Familiarity with the process of contacting previous employers and verifying the provided information - Attention to detail to ensure accurate and thorough verification Timeframe: - The completion of this check is required within a week. If you have the necessary skills and experience in conducting employment history verifications and can meet the specified timeframe, please submit your proposal.
Job Title: Inside Sales Trainer and Coordinator Manager: (Free Lance) From Mumbai , India We are seeking a dynamic and experienced Inside Sales Trainer who will also take on the role of Coordinator Manager (Free Lance). In this dual role, you will be responsible for not only training Sales Coordinators in inside sales techniques but also overseeing their reporting and conducting interviews for potential candidates. We are looking for Freelancer from Mumbai Location only. Role of Sales Co-ordinator: The Sales Coordinators will be engaging with Wholesalers and distributors across ALL states in India. Responsibilities: • Design and deliver training programs for Sales Coordinators, Focusing on inside sales techniques. • Conduct assessments to identify training needs and trac...
Virtual Assistants Needed Tasks: - Administrative tasks - Social media management - Customer support Time commitment: - 10-20 hours per week Project completion: - ASAP Ideal skills and experience: - Strong organizational and multitasking skills - Proficiency in administrative tasks and social media management - Excellent communication and customer service skills
Who can participate People-based in the US (US Native Male and non-native Male and Female) UK Natives You need to make 2 calls and send a voicemail based on the given content. Pay is 15$ for 2 approved calls.
I am looking for a customer support sales agent who can provide phone support for US ideal candidate should have experience in handling customer inquiries and resolving issues over the phone. Key Requirements: - Phone support: The agent will be responsible for answering customer calls and providing assistance with their inquiries or concerns. - Availability: The support agent will need to be available during business hours (US Time) to ensure prompt and efficient customer service. Skills and Experience: - Excellent communication skills: The agent should have strong verbal communication skills to effectively interact with customers over the phone. - Customer service experience: Prior experience in customer support or a similar role is desired. - Attention to detail: The agent should be ...
We're a online retail business and is now looking for a positive talented customer service representative. She/he will be responsible with the following tasks: 1. Proceed with the online Zendesk ticket system and handle customers' enquiries, also with other sale channel’s customers enquiries (like ebayAmazon). this involves presale/aftersale services, order/model enquiries. The Zendesk new ticket needs to be attended at least 3 times/day(7 days/week) because we don’t want to put customers to wait for too long. 2. Upload the daily order details on each business by end of the day.(only on businesses days) Averagely working hour will be 3.5 hours per day. The initial trial period will be 1 month, and then we will look for long term workers in this role. Must-hav...
Virtual Assistant Needed for Personal Tasks (10-20 hours per week) Tasks: -perform well and complete personal needs and stuffs Communication Method: - Messaging app Ideal Skills and Experience: - Strong organizational and time management skills - Proficient in administrative tasks and data entry - Familiarity with social media platforms and management - Excellent research skills - Ability to work independently and meet deadlines
I am looking for a virtual personal assistant FOR MY PERSONAL STUFFS - Ability to work independently and prioritize tasks effectively
Please help with Airbnb account handling. It's a simple job and should be done within 1 day
Must live in Jamaica and be able to do a short phone interview through Freelancer voice. I am the owner of a mortgage company in California. I’m looking for an Email Outreach Specialist to collaborate on a freelance basis. MUST LIVE IN JAMAICA. This is a Full Time Job for 40+ hours a week with flexible hours. The pay is 500 JMD per hour. Your role would involve crafting personalized emails to realtors for mortgage referrals. I already have close to 300,000 emails, so you do not have to find them. You will need to simply do a short amount of research for each realtor and send them a personalized email from a company provided email account or CRM. You will have a daily quota which will be approximately 150-250 per day. Please note that I also use Slack and Time Doctor. As...
I'm looking for a customer executive to provide comprehensive order processing services, who is available to work on a part-time basis. No prior experience is required, but the right person should have strong communication and organizational skills. This customer executive will play an important role in managing the processing of customer orders. The ideal candidate will demonstrate exceptional customer service and have the ability to manage various customer inquiries in a professional and timely manner. The customer executive will be responsible for accepting orders from customers, ensuring orders are complete and accurate, processing payments, and confirming delivery. The role also involves answering customer inquiries quickly and accurately, maintaining customer relations, and in...
I am looking for a virtual assistant to help with email management on a regular basis. I anticipate needing assistance for 10-20 hours per week. Tasks: - Managing and organizing email inbox - Responding to and forwarding emails as necessary - Sorting and prioritizing incoming emails - Deleting spam and unnecessary emails Skills and experience: - Strong organizational and time management skills - Excellent written and verbal communication skills - Proficiency in email management tools and software - Attention to detail and accuracy in handling emails If you have experience in email management and are able to commit to ongoing administrative support for 10-20 hours per week, please submit your proposal.
Telecallers Needed for Sales Project - Purpose of the project: Sales - Script for calls: I have a script - Number of calls per day: 150-200 We are looking for experienced telecallers to join our team for a sales project. The ideal candidate should have excellent communication skills and a persuasive personality. Responsibilities: - Making outbound calls to potential customers - Following the script provided and adapting it as necessary - Building rapport with customers and addressing their inquiries - Persuading customers to purchase our products/services - Recording and updating customer information in the database Requirements: - Proven experience in telemarketing or sales - Strong communication and negotiation skills - Ability to work in a fast-paced environment - Familiarity with ...
Virtual Assistant Tasks: - Call handling and administrative tasks - Social media management - Research and data entry Hours per week: - As we go Preferred method of communication: - Email - Phone - Chat messaging Ideal skills and experience: - Strong organizational and administrative skills - Excellent communication skills - Proficient in social media management - Detail-oriented with a strong attention to accuracy - Ability to handle multiple tasks and prioritize effectively
I am looking for virtual assistants to help with various administrative tasks for my business. The ideal candidate should have experience in handling administrative duties and be able to work independently. Tasks will include: - Data entry and management - Email and calendar management - Creating and updating spreadsheets - Researching and compiling information - Scheduling appointments and meetings I anticipate needing assistance for 10-20 hours per week, but this may vary depending on workload. The virtual assistant should be able to commit to this time frame and be flexible with their availability. As for the time zone, any time zone is fine as long as the virtual assistant is able to meet deadlines and communicate effectively. It is important that they are responsive and available ...
I am looking for 3 fulltime freelancers who can assist our company with entering product data for my custom Ecommerce website that sells car audio electronics. Ideal Skills and Experience: - Experience with data entry for Ecommerce platforms such as Shopify or WooCommerce - Proficiency in using spreadsheets and templates for organizing product data - Attention to detail and accuracy in data entry - Familiarity with car audio electronics and their specifications is a plus Project Requirements: - The freelancer will need to enter product data into spreadsheets provided by manufacturers. - The number of products to be entered will vary depending on new product releases from manufacturers. - The freelancer may need to create a template for organizing the product data if necessary...
I am looking for a cold calling expert with experience in the finance industry. The ideal candidate will have strong communication skills and a proven track record of successful cold calling in the finance sector. Responsibilities: - Make cold calls to potential clients in the finance industry - Follow the provided script to effectively communicate our services and generate leads - Maintain a high level of professionalism and customer service during calls - Keep accurate records of all calls made and outcomes Requirements: - Previous experience in cold calling, specifically in the finance industry - Excellent communication skills and the ability to build rapport over the phone - Strong organizational skills and attention to detail - Ability to work independently and meet daily call quot...
Must be fluent in English. Must love Music. Must be a team player. Must be available to work in USA timezone. Please state your skills when you apply.
looking to hire cold callers for my marketing agency to call my lead list and book calls on my calendar We pay per appointment for the first month and if we like the performance, you get salary and commissions We have over 15 SDR’s on our team averaging 3k a month in commissions
Project Description: Call Center - The project is for a call center that will handle both inbound and outbound calls. - The primary purpose of these calls is customer support. - The expected volume of calls per day is more than 100. - We are seeking experienced professionals who have previous call center experience and excellent communication skills. - Ideal candidates should have a strong background in customer support and be able to handle a high volume of calls efficiently. - Knowledge of sales and technical support is a plus. - The project requires individuals who are able to work well under pressure and provide outstanding customer service. - Attention to detail and the ability to problem-solve are essential skills for this job. - Candidates should be able to handle a variety of custo...
Need a team player willing to help the team with tasks as needed. Must speak fluent English. Please list your skills when you apply.
Need a team player willing to help the team with tasks as needed. Must speak fluent English. Please list your skills when you apply.
I am looking for virtual assistants to help with various administrative tasks for my business. The ideal candidate should have experience in handling administrative duties and be able to work independently. Tasks will include: - Data entry and management - Email and calendar management - Creating and updating spreadsheets - Researching and compiling information - Scheduling appointments and meetings I anticipate needing assistance for 10-20 hours per week, but this may vary depending on workload. The virtual assistant should be able to commit to this time frame and be flexible with their availability. As for the time zone, any time zone is fine as long as the virtual assistant is able to meet deadlines and communicate effectively. It is important that they are responsive and available ...
Virtual Assistant Tasks: - Call handling and administrative tasks - Social media management - Research and data entry Hours per week: - As we go Preferred method of communication: - Email - Phone - Chat messaging Ideal skills and experience: - Strong organizational and administrative skills - Excellent communication skills - Proficient in social media management - Detail-oriented with a strong attention to accuracy - Ability to handle multiple tasks and prioritize effectively
Need a team player willing to help the team with tasks as needed. Must speak fluent English. Please list your skills when you apply. Must be willing to track sales contacts via Google Docs. Communicate with Sales Contacts via voice call. Prefer those that love music.
Virtual Assistant for Australia-based artist collective Tasks: - Administrative tasks - Social media management - Research and data entry Duration: 1-3 months Availability: - Flexible hours Skills and experience: - Strong organizational and time management skills - Proficiency in social media platforms - Attention to detail for research and data entry tasks - Wide experience and ability to research to problem solve
virtual assistant services required includes product research, product listings, customer service, social media management, online marketing tools and social media platforms. Should have experience in all of these areas and should be confident in skills and expertise in all required fields
Title: Sale Purchase Entry Specialist Needed Project Requirements: - The client is seeking a freelancer to handle both sales and purchase entries on a daily basis. - The client already has a specific software in place for the entries. - The freelancer will be responsible for accurately recording and maintaining sale and purchase data. - Attention to detail and proficiency in data entry are essential for this project. - The ideal candidate should have prior experience in handling daily sale and purchase entries. - The freelancer should be able to work efficiently and meet strict deadlines. - Familiarity with the specific software used by the client is preferred. - The project requires a commitment to accuracy and timely completion of entries. If you possess the necessary skills and experi...
English speaker for Phone Sales - Looking for a native English speaker - Selling digital goods - Prefer a salesperson with expert level experience
Senior Call Agent (US Based) - Cold calling Preferred Location: US only Type of Calls: Cold calling Become a Key Link in International Presales with Handshakers Hi there, We might have a new challenge for you as a senior call agent. Join an innovative and dynamic team at our client's company, a leader in building cutting-edge digital platforms and robust web/mobile applications. As a key player in the industry, our client has established a strong partnership with MoMA, demonstrating a deep understanding of the intricacies of museums and cultural institutions. This is an exciting opportunity to be part of a company poised for expansion in the USA, contributing to the growth of a business that seamlessly blends technology and art to enhance the museum experience. If you are passio...
Our company is looking for a virtual assistant who can help me develop and maintain relationships with brands and suppliers. Tasks: - Call management and correspondence - Scheduling meeting on Zoom Specific Brands and Suppliers: - We have specific brands and suppliers in mind that I would like assistance with Communication Guidelines: - We have a specific strategy that I would like the virtual assistant to follow
Looking for a freelancer to make outbound survey calls Purpose of the outbound calls: survey calls Script: I have a script Calles made in Canada- Time Zone 9am-4:00pm EST Zone You need to have a fast system. Can you record the calls. Number of calls: more than 10000 Ideal skills and experience: - Excellent communication skills - Previous experience in making outbound calls - Ability to follow a script and gather accurate information - Attention to detail and ability to record survey responses accurately - Time management skills to complete more than 100 calls within the given time