I have over 6 years of experience in managing IT operations on a global scale, covering 20 different countries including Pakistan, Saudi Arabia, UAE (Dubai), Europe (Germany & Spain), Kenya, Jordan, Egypt, Singapore, South America, and North America.
During my tenure, I have successfully administered and managed various Software as a Service (SaaS) applications, including G-Suite, Jumpcloud, Microsoft Office 365, Jira Service Desk, Infobip, Freshdesk, Looker, Amplitude, Approvalmax, and Atlassian (Jira). These applications have played a crucial role in optimizing business processes and enhancing productivity across different teams.
Furthermore, I have been responsible for effectively managing IT procurement activities, ensuring that the diverse requirements of various teams are met. This involves sourcing the necessary IT equipment, software, and services, as well as negotiating contracts and obtaining competitive pricing. Additionally, I have overseen IT inventory management, ensuring that resources are efficiently tracked and utilized.
Through my experience and expertise, I have developed a strong understanding of international IT operations and have successfully implemented strategies to streamline processes and improve overall efficiency. I am committed to staying up-to-date with the latest technological advancements and best practices to provide the highest level of IT support and deliver optimal results.