Tier I Helpdesk Support Trainee -- 2
$2-8 CAD / hour
Freelancer must be available during business hours 8am - 5pm PST, must be proficient with Windows Server and Un*x systems, network infrastructure. Initial job is providing triage and answering incoming requests professionally, more duties given as merit provided.
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects get paid rather generous bonuses for completing projects).
Job requires a self starter. You also need to be able to solve technical issues on your own. Please don't waste our time by quoting over the above initial training budget, it is set.
You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY.
Successful freelancer: up and operational in 15 - 30 minutes
Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure.
Job description:
Job requires analytical skills and a lot of autonomy to do the logical thing in most cases.
You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles).
Time is not flexible. Customers do not request help during the time they are sleeping - thank you.
Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents.
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We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by:
* responding to requests from clients,
* categorizing messages (using our filing system) and
* ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff.
This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully.
You must be able to communicate with your manager in a timely manner.
It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail.
It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using.
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Provide us with your result from [login to view URL] (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety.
+ If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok?
+ If you don't have Outlook on a late-model PC, please don't apply.
+ Preference is for Filipino, Indonesian, Thai, Vietnamese, American, Australian, Canadian and European applicants where we have offices and other team members available to assist.
Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply.
We have been running this business and have had this need for over 14 years.
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Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Project ID: #11282762
About the project
23 freelancers are bidding on average $5/hour for this job
Hello, I have read your requirements and ready to start ASAP. Please provide further details. Best Regards, Ali
I have been a customer service agent for about 8 years. Notably I've worked with two AT&T projects and in that AT&T ConnecTech, which is a Tier 3 premium technical support that is given through the phone and remote acc More
I can help you with this task. I am a full time freelancer and you can expect complete dedication. If you're interested, please contact me. Thank you!
Hello, Hope you are doing well, I am here with good past experience of working on similar kind of positions. I a have handled Customer support and service tasks before as well for some of my US clients. I got gre More
HI, I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves ever More
Hi, i amreally good with intarating people i can do this i am a very good virtual assistant thank you
Dear Sir, Greetings. I am Faisal Faizur from Bangladesh. I have checked your full requirement. I met the entire requirement you have asked for. Accordingly, I am very fluent in English. I have knowledge on Photosho More
I am writing to outline my 11 years of experience in IT infrastructure management, project management, system administration & troubleshooting, vendor management, negotiation, business continuity. I believe I possess t More
*** upon read you task details I can assure you that I can complete your task perfectly. satisfaction is assured.
