Dear Employer,
I am a professional tech support agent and have been dealing with the clients from US and Canada for 3 years now with 3 of the leading Canada/US-based companies. My job description includes
Company 1 Job Description:
Logging and processing support calls, tickets/emails, and Chats
Installing and configuring computer software, systems, networks, printers, and scanners through remote sessions.
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Solving password problems
Talking to clients and computer users to determine the nature of any problems they encounter
Responding to breakdowns
Investigating, diagnosing, and solving computer software and hardware faults
Supervising junior technical staff
Maintaining records of software
Company 2 Job Description
Handling and replying to support tickets
Assisting in WordPress bugs, Plugins, and addon's
helping in setting up the plugins i.e. WooCommerce etc
Coordinating with the staff
Application I have used
OSTickets, Awesome Support, iTel, GoTo, GoToAssist, PureChat
I am best at,
Furthermore, I have earned Diplomas of Digital Marketing, e-commerce, SEO, and Worpress with a Google Digital garage Diploma in Digital Marketing
Please let me know if you need my CV as well, Looking forwards to hear from you.
Regards
Jawad Ahmed K.