Greetings!
I am taking the liberty in writing you because I am very interested on the job you posted.
I am optimistic, a team player, resilient, detail oriented, comfortable working independently and making decisions within a set of guidelines.
I have a mixed 5 years experience in a BPO industry setting as a Customer Service Representative at Sykes Asia for AT&T Mobility, Resolution Specialist for Provider Services Tier 3 at United Health Group, Time Warner Cable Technical Support- Tier 2, AT&T U-verse Tech Support, Tier 2, United Health Group Individual Exchange (Beo Hix) Billing Associate , SunTrust Online Banking Expert, Telemarketing and Sales for Education campaign where I have to pre- qualify or set up an appointment for a specialist (11 months) and earned my SME/Trainer position. I also carry some home based campaigns in a small call center setting office which l was able to practice my career as an SME/Assistant QA Analyst/Assistant Project Manager with different accounts including a Medical Chat Support campaign, Property Management, Appointment Setting for a Mortgage company and Construction, Answering Service for Customer Care Support and Technical Recruitment.
In the BPO environment we use a comapny software CRM like Clarify, Telegence for Billing, Hix, Iset, Zoho, Olark, Tiger Leads.
I just recently explored the back office environment with Data Entry, Email Campaigns, IP monitoring and Data Scraping though my official designation with the company is the