Dear Hiring Manager,
I am very interested in this chat and call support position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP Company. I help customers over the phone, email and live chat to solve their internet, home phone, iptv and billing issues. Providing product information, processing orders, resolving support tickets, onboarding new customers, entering and updating customers information, generating and sending invoices, charging customers monthly bill, collecting dues, processing all cancellation requests, doing other related tasks are also my duties here. So, I have much experience in customer service.
I have excellent written/oral and interpersonal communication skills with a genuine concern for the customers.I am strongest at customer service, helping people with great passion, working independently, and efficiently with a good work ethic. I have proficient computer skills in various software and web-based applications. I can wear multiple hats to perform effectively in all assigned tasks as I am very flexible. I have demonstrated the ability to prioritize tasks and manage time efficiently. I am self-sufficient; organized; fast learner; goal-oriented; resourceful and can work with minimal supervision. I am confident to deliver 100% customer satisfaction.
So, I hope you will consider me for this position reviewing my experiences and skills.
Regards,
Sumon