Centralize Support Desk and Chat System

Hello, we are a hosting company that needs to centralize our support system. We are on the process to provide end-user support. Currently, we are using phplive for our Live Chat system, however we need our resellers to be able to integrate our chat icon into their website with their own customized live chat image by adding few lines of codes onto their website. However, the codes also need to be able to verify with our billing system (modernbill) that the reseller is using the package that includes end-user support. Here is a sample code from another company that does end-user support: (just as an example) <script language="JavaScript" src="<[login to view URL]>= <http://www.skatewhale.com/images/helponline.gif&offline-image=[login to view URL]> helpoffline.gif&client=skwhale"></script> <img src="<[login to view URL]>" border="0"></a> Secondly, we need some additional info about the reseller and the customer to be displayed on the live chat operator’s window when chatting. We also need our Ticket support system to be centralized. Currently, we are using kayako support system as our main support system, and each reseller has an open sourced helpdesk named exo phpdesk(from <[login to view URL]>) installed on their website. When customer submits a ticket to the Tech Support Department on reseller’s website using exo phpdesk, we need the tickets to be mirrored onto our main kayako support desk. ---------Continue below-------- ## Deliverables ---------Continue from Description -------- When we reply the ticket from the kayako system, the responses will also be mirrored onto the appropriate reseller’s exo phpdesk. We basically have to have full control and respond to the tickets from our main kayako desk, and updates will be updated automatically to the exo phpdesks. We had to be able to close the ticket, transfer the ticket etc.. from our main kayako system. *Email notifications on both kayako and our reseller’s desk have to be working with the original and mirrored ticket. And we also need some additional info and verification about the reseller and customers to be displayed along with the mirrored ticket on kayako. So this way we know which reseller submitted the ticket. Looking forward to work with you! If you have any questions feel free to ask. Nick 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform php/mysql,