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Customer Service through E-Mail for an Educational Services Business -- 2

$30-250 USD

Closed
Posted over 9 years ago

$30-250 USD

Paid on delivery
Hi, We are an online tuition services provider for the UK market concentrating a niche field. We have been in the business since 2009 and is steadily expanding our services. We need a person who could be able to provide customer support for the inquiries through e-mail. The e-mail queries might include new lesson requirements and directing each student to the relevant tutor who works for our firm. To perform in this role, you should have excellent English communication skills and customer management & handling knowledge and the ability to look into complains swiftly. Working hours are flexible as we generally reply to each message within 24 hours and thus, your duty is to get back to each message within 24 hours. However, you should be available seven days a week, but on a flexible timing basis as per your convenience. If interested, kindly respond with your expected monthly remuneration package. Thank you for your time.
Project ID: 6451057

About the project

24 proposals
Remote project
Active 10 yrs ago

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24 freelancers are bidding on average $170 USD for this job
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Quality writer at your service,please consider my bid for high quality work on time. Hi, Are you little worried and finding freelancer for your task, i am here to deliver beyond your expectations. Award me project without wasting your precious time and allow me to start right away, i am fully capable to complete your task within deadline. I assure you 100% quality work on time. I am a vigilant, hard-working, reliable and smart working writer who delivers project according to clients requirement. i am confident you will get best from me. hope you will consider me,thanks
$250 USD in 5 days
5.0 (6 reviews)
4.0
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Hello, I would like to apply for this job. If you are online now please contact me so that we can discuss about it. Best regards, Jasenka J.
$444 USD in 30 days
4.6 (1 review)
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Hello. I have recent extensive experience working in a recruitment business dealing with clients on a daily basis. I have impeccable english communication skills, customer handling and complaint handling. I will provide an excellent and affordable service for you. My salary expectation, depending on the volume of work, is £200.00 per calendar month. I am of course open to negotiations. Please feel free to contact me to discuss further I hope to hear from you. Best Regards.
$161 USD in 1 day
0.0 (0 reviews)
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I have an overall experience of 8 plus years in the area of Technical support, customer handling & in service desk project. I had worked for major 3 MNC companies in India. Recently i was managing 20 plus associates in customer service operations. The channels of the support includes Call , Web, Email & Chat. I understand the complete job description and I hope my profile would suit your requirement. Let me know in case of any clarification. Thanks & Regards, Sunitha.
$144 USD in 3 days
0.0 (0 reviews)
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Hello. I have experience with customer support and I'm available to work 7 days a week 40 or more hours a week. Kindly contact me for more details. Thank you!
$160 USD in 7 days
0.0 (0 reviews)
0.0
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Hello, I have worked with UK clients earlier and am acquainted with the kind of communication that UK clients are comfortable with. I have also worked with a School in the US for 2 years acquiring the knowledge needed to work successfully in a school environment. Remuneration I am looking for is $600 monthly. Please let me know if we can discuss this further. Thank you for going through my bid. Regards, Sam
$110 USD in 3 days
0.0 (0 reviews)
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I have read the details about this job. I think that I can be a best fit for this job as I have an experience of Customer Services & Support. I have been working as an International Support Executive for last fours years. I coordinate with our customers through phone calls, emails and live chats. I have a good experience of quality customer support, customer handling and complaint resolution. I would like to offer my skills and services for this job. Hope to receive a positive response from you.
$100 USD in 7 days
0.0 (0 reviews)
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I can execute the job right as it perfectly fit into my experience in customer service role. I am almost online during the entire day so I will be able to check the emails and deliver the service in no time since I also used to handle emails during my previous job where my task is to respond to all related emails and divert all others to the corresponding teams while at the same time organizing everything. Added to the fact the I have a good English communication skills.
$155 USD in 3 days
0.0 (0 reviews)
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Being a published author and article writer and having a military background, my language skills are above par. As regards the functional requirements, being an experienced Leadership and Soft Skills Trainer for graduate courses, I am seized of the requirements of timely and more importantly appropriate response(s) to ensure customer satisfaction to queries and/or complaints. While this is a collective effort, from my side, I assure you that I would not merely be a contributing member of your team, but given the inputs, and with time the authority, with time, I would be able to do a fair bit of problem solving at my end itself. Other issues to fine tune the arrangement, including bench marking the deliverables and issues of remuneration could be discussed.
$155 USD in 3 days
0.0 (0 reviews)
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A proposal has not yet been provided
$155 USD in 3 days
0.0 (0 reviews)
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I am a Customer Service Representative in IBM so I know the role very well. I am graduated in English and Russian as foreign languages and I have very good language skills. Hope you can consider my CV, thanks. Mariella
$161 USD in 3 days
0.0 (0 reviews)
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Hi, I have about 10 years of professional experience working across marketing and strategy functions of organisations in diversified set of businesses. I have successfully completed my management in business administration and therefore I believe that both my education qualification as well as my professional experience are well suited to match the requirements of this project. I am willing to go to that extra mile to understand more about your organisation both out of my personal interest in the education sector as well as to enhance my ability to respond to your customers effectively. I understand the importance of keeping ones customers satisfied, which I learnt during the early stage of my career as a manager handling the customer loyalty program of an automobile firm. I therefore believe that this assignment would suite my natural ability and inclination to keep customers happy. Would be happy to discuss with you the detailed contours of the assignment.
$155 USD in 3 days
0.0 (0 reviews)
0.0
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To whom it may concern, I am an experienced Customer Support Specialist, with nearly 10 years in this particular field working for a global company. My English is at level C2 of the Common European Framework of Reference for Languages. I have been searching for an opportunity like this since it has flexible working hours and requires my attention for a period of time once in 24h. I do not know how many emails per day will I be processing but I believe that this offer I am making is not exaggerated or undervalued. However, do feel free to contact me if you wish to agree on the price any further. I do hope we can do business together and that we can both benefit much from this project. Sincerely yours, Darko
$120 USD in 30 days
0.0 (0 reviews)
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I live in Canada and have 6 years of tutoring experience. I have also worked as application support and provided support via emails, phone and on site. With combination of these experiences, I think I would be the right freelancer for the job
$155 USD in 7 days
0.0 (0 reviews)
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A proposal has not yet been provided
$155 USD in 3 days
0.0 (0 reviews)
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Dear Sir/Madam, I have read about your project proposal and I am very much interested on it. I have worked as Customer Support for more than 4 years. I handled phone, livechat and email support at the same time. I am currently staying home now so I am be eligible to fill in your requirements most especially during my night time. I will be glad to have a conversation with you via skype: leilaniel to know more of the details. Thank you and hoping for your kind consideration. Best regards, Lanie
$155 USD in 3 days
0.0 (0 reviews)
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I have three years of experience of customer service via email as part of my role of running a successful function band. I was responsible for communicating with clients to deal with queries, requests and concerns, organizing the availability of band members, writing and sending contracts and invoices for work realized, and facilitating deposits and payments. I feel that these skills are easily transferrable and that I would perform well in this role.
$200 USD in 30 days
0.0 (0 reviews)
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Hi, I am interested in this project and so requesting you to please consider my proposal. Habit of detailing, analyzing, perfectionist and strong work ethics has boosted 100% satisfied and trusted clients. With 8yrs of experience (please refer profile for more detail) in excel and data entry I can assure 100% accuracy in assigned project. Capable of writing with 50 WPM typing speed and can work every day for 9hrs. • Experienced in copy typing be it hand written / printed / typed documents; audio typing to a dictated tape, Shorthand typing etc. • Maintaining spreadsheets and databases, conversion from PDF to Excel or Word file, formatting, editing, etc. • Managing personal calendar, emails, posts, • Maintain lists, follow-up on corrective actions, and ensure timely completion of assigned work. • Work on projects or complete administrative duties as assigned. Source vendors for service / material procurement, negotiate with vendors, finalize agreements and prepare purchase requisitions accordingly. • Generate daily activity reports, miscellaneous expenses, keeping record of drivers, company vehicles, bill clearance, payments, contract management etc. • Maintain MIS of services offered, cost savings, on time delivery of services, accounting, visitors & overseas travelers, regular audits, escalations, feedback and further scope of improvements, etc. Please give me an opportunity to work on your project. Best Regards Nidhi Tiwari
$155 USD in 3 days
0.0 (0 reviews)
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For Whom It May Concern, Warmest greeting from Bali ! My name is Evi, 20 years old passionate girl. I have working as a reservation staff in a local travel agent in Bali and handling almost 50 email per day drom our customers who looking for helps for their holiday in Bali. I am sure if this will be an exciting job if i can help you to direct your customers to the exact tutor who works for your firm. At the moment i am also a student of a college in English Literarture class in Denpasar, so i learn English everyday and enhance my grammar as well. I am looking forward to get your good news soon :) Thanks & Regards Evi
$77 USD in 3 days
0.0 (0 reviews)
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I am very professional with excellent customer service skills and prior experience In human resource recruitment. I understand your need and i will do full justice to the project. Thankss
$155 USD in 3 days
0.0 (0 reviews)
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Member since Sep 10, 2014

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