Sample email to old customers jobs
...of this list is to manage customer demand. Key Requirements: - Prefer customers to join the waiting list via a website form. The form should be intuitive and easy to use. - When customers join the waiting list, I would like to collect their Name, Email address, and Phone number. I am looking for a skilled developer who can create a seamless and easy-to-use waiting list. The ideal candidate should have experience in: - Web development with proficiency in building forms - Understanding of customer data collection and management - Prior experience in creating waiting lists is a plus Please provide examples of similar projects you have worked on in the past. Thank you. As well as the above I am starting a new company and I want ...
I'm seeking an expert Atlassian admin to streamline the organization Jira and Confluence projects/pages; including content, labels, and old projects. Additionally, assistance with structuring user permissions is required - the complexity level of this would be simple, entailing few roles with limited permissions. Proficiency in Jira and Confluence, strong organizational skills, and a deep understanding of role-based permissions are essential for this task.
I require a telecaller to help convert our online course platform's leads into paid customers. - Industry: E-commerce (Online Courses) - Course Types: Primarily Academic and Skill-based - Payment Model: Courses offered are both free and paid Your primary responsibility as a telecaller will be to reach out to potential customers. This will involve: - Explaining the benefits and value of our academic and skill-based courses - Convincing customers of the advantages of our paid courses, despite the availability of free ones The ideal candidate should have: - Proven experience in telesales or customer service, preferably in the e-commerce or online education sector - Excellent communication and persuasion skills - A good understanding of the a...
I require an experienced freelancer to perform modifications to my existing Odoo platform. The project will involve introducing significant user interface modifications. The main task is to add new modules which will extend the system's functionalities and capabilities. Proper understanding, experience in Odoo customization, and adept knowledge in Sales and CRM module configuration are the essential skills for this project. Applicants ought to be creative innovators and logical problem solvers, with excellent attention to detail. Your contributions will be instrumental in optimizing our processes, and elevating the overall efficiency of our platforms. My company provides and maintains CCTV cameras which customers pay for on a monthly basis....
I'm looking for a talented designer to create a modern logo for my pizza shop. The ideal logo should be a blend of Italian inspirations, old school vibes, and modern simplicity. pizza pasta schnitzel bar require pdf file &, ai or psd editable file BUSINESS NAME IS LOCATED IN ATTACHMENT the logo will need to look good on red, green or black background as we print our packaging this way pizza box example in attachment for colour theme purpose only. don't use company name in this attachment. It needs to be suitable for outdoor signage, flyers, menu boards , etc Key Requirements: - Style: Modern, with a touch of traditional and simplistic elements - Color Scheme: The logo should mainly use black, white, green, and red colours only - Imagery: T...
Hi Dream Dezine, I noticed your profile and would like to offer you my project. We can discuss any details over chat.
I’m seeking an experienced SEO specialist for my e-commerce website. Primary Goals: - Elevate organic traffic - Enhance search engine rankings - Amplify online sales The focus should be on national customers. Key Skills & Experience: - Expertise in keyword optimization, particularly in product-specific and brand-related keywords. Please submit your proposal elucidating your approach towards executing the said goals and flaunting your pertinent skills and experience. Your understanding of my requirements will be an essential determinant in my selection process.
Our animator has created a sample Rive demo to implement into our Next JS website. I am looking for someone who has implemented RIVE animation into a Next JS website before so that they can easily do it for my website. I have attached a couple of .riv files and it would be great if you could implement this in your local next js project before I award and close the project. I will also provide you with my website repo once I see your able to do it.
...individual to assist me in handling my day-to-day email correspondence and provide basic proofreading support. Key Responsibilities: - Organizing incoming emails to ensure they are easy to navigate and action - Drafting and sending responses to less than 10 emails a day - Filtering and managing spam emails, ensuring my inbox stays clean and efficient - Conducting basic proofreading for grammar and spelling errors in my replies Ideal Candidate: - Proficient in email management tools and techniques - Skilled in written communication, with a professional tone - High attention to detail for proofreading tasks - Able to complete tasks promptly while maintaining accuracy This is an ongoing project with the potential for increa...
I'm seeking an experienced email marketing expert to assist in crafting a targeted fundraising email aimed specifically at political donors for a candidate. The goal of this email is to raise a precise amount of money. Key Requirements: - Prior experience in political fundraising or similar fields is a big plus. - Must be able to craft compelling, engaging and persuasive content that can drive people to donate. - Familiarity with email marketing best practices, especially for fundraising campaigns. - Experience segmenting and targeting specific audiences within an email campaign. - Knowledge of political landscape and potential donor motivations is a bonus.
I'm seeking a skilled developer who can create a website for my new start-up. The main purpose of this site will be to sell legal drafts. Given my current budget, I can offer just RS 2000 inr. However, you can expect a 5-star rating and a small bonus as a token of my appreciation for your work. Key project requirements include: - **E-commerce Functionality**: The site should be built with the intent of selling legal drafts. This will involve creating a seamless user experience for browsing, selecting, and purchasing these drafts. - **Post-Purchase Delivery**: After a customer purchases a legal draft, I would like them to receive an email link to download the document. This will necessitate a system that can automatically generate and send out these email...
I'm looking to add a loyalty program to my Wix website I'm open to suggestions for the program itself, but I do have some specific ideas on how I'd like it to work in terms of earning and redeeming points. Key points include: - Earning points: I'd like customers to earn loyalty points by referring friends and after getting a tattoo from us. - Redeeming points: Customers should be able to redeem their points for discounts on future tattoos or get free snacks or coffee at the shop. Ideal Skills and Experience: - Proficiency in Wix website development and e-commerce. - Experience with loyalty program implementation. - Creativity and an eye for customer engagement strategies. - Good knowledge of UX/UI principles for ...
We are undertaking a project to enhance our e-commerce analytics capabilities on our Magento platform, version 1.9.2.1. The objective is to fully integrate Google Tag Manager (GTM) and Google Analytics 4 (GA4) to monitor standard reports and track additional custom events to gain deeper insights into our user interactions. Additionally, we aim to implement the Google Ads Conversion Tracking to precisely monitor and optimize our Google Ads campaigns. This will allow us to effectively measure the impact of our advertising efforts and adjust strategies to maximize return on investment. The scope of this project includes the setup of a new GTM container, implementation of the necessary data layers on our website, and the definition of var...
...team with proficiency in Mailgun to help set up a mail service system for sending and receiving business emails. There will be less than 10 email addresses using this service. Goal: having 5 new mailadresses that are linked to my domain + being able to send and receive mails to/from those mailadresses (via MS Office, Gmail, or something relateable) Nameservers on cloudflare Mx and tx on Mailgun (needs to remain!) Key Skills and Experience: - Extensive experience in setting up Mailgun mail services - Ability to explain the setup process and assist in troubleshooting - Familiar with email best practices and troubleshooting - Patience and excellent communication skills Please note that no specific integrations are required at th...
I need a manufacturing drawing in .pdf and . dwg for each part. Its some information missing due its an old one where some else startet (before we startet) and did wrong. I send you first the starting information and photos of finished product. It is a total of 7 pieces. (2 Railings in ground floor, 1 railing in between ground floor and first floor, 2 long railings in 1st floor, 1 small railing in 1st floor and one door. What's missing but must be added is the stainless steel hand rail.
Hi, I have my website that is an old domain. I used to be in the top five on local search before the COVID. Now I have almost no search traffic No alert from google in the search consol I have quiet some content on the website. The website is fast. Some time ago bad SEO guy did some bad links that I removed throught the search console Somebody has been doing some linking since 8 month and I'm still very low. I'm looking for someone who can tell me what could be fixed, or if I need to change domain name... Thanks
...import from my current PrestaShop 1.7.5 site to the new version, 1.7.8. Specific Requirements: - Absolutly all data should be transferred. - The primary focus will be on migrating 'Customer Data' and 'Order history'. Therefore, these two areas have must be accurately and efficiently imported without loss. There are around 40 items to be imported, 900 customers. The new graphics will need to be set as per my instructions for the "warehouse" theme, The development web space for the new site is already ready with the new wharehouse theme already installed. Ideal Skills: - Proven experience with PrestaShop is a must, particularly with data migration between versions. - Strong understanding of e-commerce data structures. ...
I'm in need of an experienced website developer to create a platform that allows for the sale and delivery of digital goods. Here are the specifics of the project: - Digital Goods: The website will be mainly for selling Software licenses, credentials, and emails. As such, the platform must support the secure listing and management of these digital products. - Delivery Methods: I envision a user-friendly system that allows for instant access to the purchased digital goods. This will be achieved through direct downloads and a login system for returning customers. The download process should be seamless and user-friendly. - Design: I'm keen on a modern and minimalist design for the website. A clean, uncluttered layout is key, which should also enhance the use...
I need Weekly 240 Videos price is 1500-2000₹ According to Your editing. Videos Requirements:- ♦️You Have To Download The Videos From Chrome Sites. ♦️ Editor Should Have WiFi Internet Connection. 1. Size 1:1 2. No Water Mark 10 Second no copyright Music With Best scenes but hidden all private parts. 4. See sample video before making videos. 5. Make same like sample video. 6. Video length 3-4Minute 7. Mute all sex sounds like (fuck,boobs,uhh,aah,ooh,fuck me) sound mute please. 8. Video must be 1080p 9. Subtitles must be included don't remove that. ✅ Done ?If You Can't Do At This Price Then Don't Bid.
...mind, so your job would be to translate that design into a functional Shopify store. Key requirements include: 1. **Currency Customization**: I want my store to support both INR and USD based on the location of the user. You will need to integrate a reliable system for detecting user locations and switching to the appropriate currency. 2. **Taxation System**: I don't have a preferred taxation system in mind, so you will have the liberty to suggest a suitable one. Your responsibility will be to set it up in a way that's compliant with e-commerce regulations. 3. **Shipping Integration**: Seamless integration with shipping providers will be crucial. The store should be able to calculate shipping costs accurately and provide mul...
do you have old facebook accounts? can you manage ?
My project i...physical goods to consumers. This dedicated platform will serve as a one-stop shop where customers can browse through various products and make purchases. Key Skills and Requirements: - Extensive experience in web development, especially in e-commerce platforms. - Strong HTML, CSS, JavaScript, skills, for creating interactive web interfaces. - Knowledge of responsive web design to ensure the platform is accessible on various devices. - Experience with user interface and user experience (UI/UX) design to ensure customer-friendly navigation. - Familiarity with e-commerce integration, ensuring a seamless purchase process for our customers. Your expertise in front end development will be essential for enhancing the online shopping experi...
...developer experienced in AspDotNetStorefront and email server settings. I am currently experiencing email-related issues with my AspDotNet storefront. I have checked the admin panel email settings and are correct and temperamental. They sometimes work, then completely stop. The project involves: • Identifying and resolving email issues, as neither sending nor receiving emails is functioning properly. • Assisting in effective troubleshooting without error messages or codes. Ideal skills and experience for this task include: • Knowledge and experience with AspDotNetStorefront. • Ability to troubleshoot and resolve email dysfunction issues. • Excellent problem-solving skills with minimal available data. • Experie...
I'm looking for an experienced web designer to create a professional website for my public heating company. The site should be engaging and informative to our customers, offering them the right information as well as an easy way to interact with our services. Key Features: - About the company and its history - Overview of the services we offer - Energy-saving tips and advice - Checking the bill of the account - Our projects The website should be designed to be user-friendly and easy to navigate, ensuring that visitors can easily find the information they need. It should also be optimized for search engines and mobile devices. I am looking for a designer who can bring my vision to life and create a website that reflects the profession...
As an experienced ReactJs developer, I'm looking to build a user-friendly ecommerce website that focuses on simplicity and ease-of-use. The goal is to achieve a delightful shopping experience that satisfies the needs of a diverse range of online customers. Key elements that matter for this project include: • Proficient in ReactJs • Experience in Ecommerce development • Ability to design and develop multiple themes Successful completion of this project requires proven expertise in coding, testing, and deploying user-friendly websites with an emphasis on user experience. Past experience in ecommerce website development is highly desirable. Develop reusable components, layouts, and UI patterns to create a cohesive and customizabl...
I am looking for a freelancer with extensive experience in operating and managing Trengo, to optimize our platform in the following areas: - Inbox Management - Workflow Automation - Reporting and Analytics - Website Automation - Chatbot Prioritization of these tasks will be in the order they are listed. The freelancer should understand the importance of a well-organized inbox, effective workflow automation systems, insightful reporting and analytic tools, seamless website automation, and an efficient chatbot. By executing this project, I am aiming to achieve the following objectives: - Increase Response Time - Streamline Customer Communication - Enhance Customer Satisfaction - Increase Efficiency I am looking for a freelancer who is driven by these same values, can p...
...a skilled Magento 2 developer to help me install and configure a CRM on my website. Key Requirements: - Magento 2 Installation: You should have a strong track record of implementing Magento 2, and be familiar with its latest features. - Preferably Hyva Themed! - CRM Features: My website requires a full-fledged CRM system to manage customer data, sales, marketing, and customer service. - Dummy content, 2 products for instance Specific Pages: - Home Page: A visually appealing entry point that captures the essence of my brand. - Checkout Page: A seamless and secure checkout system to facilitate transactions. - Search Results Page: An efficient search function that helps users find what they're looking for. - Account Page: A personalized space for customers...
Hello, I'm looking for a skilled Wix developer to improve and revamp my e-commerce site. The main tasks include: - Redesigning the website layout: The current website layout is not appealing and user-friendly. I'm looking for a more modern, clean, and professional design that can attract potential customers and keep them engaged. - Adding interactive features: I'd like the developer to integrate interactive elements to enhance the user experience and make the site more engaging. This could involve implementing features like pop-ups, quizzes, live chat, etc. - Implementing product customization: The most crucial aspect of this project is integrating a product customization feature. This will allow my customers to personalize their ...
...design dashboard for both the customers and administration of my crypto investment managing company. The ideal candidate should be proficient in frontend design and backend management, understanding the intricacies of cryptocurrency flow from customer to platform, and vice versa. Features Needed: - Frontend Dashboard: Ensure customer's ease of access in: - Viewing account balances - Requesting transactions - Backend Admin Panel: - Manual addition of crypto assets: functionality to add Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USDT Your application should demonstrate similar projects handled in the past and a solid understanding of crypto asset management. The goal is to deliver a secure, intuitive, and smooth dashboard experience ...
...looking for a skilled Drupal developer to create a complete and fully working custom e-commerce portal with specific features and integrations. Key Requirements: - Product Catalog: The portal should support a product catalog with 100-500 items. - Shopping Cart: A fully functional shopping cart allowing users to add, edit, and remove items. - User Registration: User registration and login system for customers to track their orders and save their details securely. Specific Integrations: - Payment Gateway: Integration of a secure and reliable payment gateway to facilitate online transactions. - Shipping Provider: Integration with a reputable shipping provider to ensure timely and efficient delivery. - Social Media: Incorporation of social media ...
...capabilities; comprised of industry veterans, Confirmis's business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision-making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' names, etc. • Take pictures of the subject company and its vicinity, as per Confirmis’ standard operating guidelines. • Provide observation about the company ...
...capabilities; comprised of industry veterans, Confirmis's business model is designed to overcome perennial lack of data (let alone quality data) to support effective decision-making, particularly in developing economies. As a Site Verifier, you will be responsible for verifying a company’s existence through visual data by conducting a site visit to ensure that we provide reliable and accurate information to our client. JOB DESCRIPTION: • Conduct basic verification with the subject company’s authorized representative, such as line of business, key executives' names, etc. • Take pictures of the subject company and its vicinity, as per Confirmis’ standard operating guidelines. • Provide observation about the company ...
Hello : i need do a simple bot for aumatization of some simples task, please fell free to contact me. Thanks
I'm looking for a skilled designer who can create custom shape stickers for my black cardamom bags. Key Requ...display the weight/quantity of the cardamom. - The usage instructions must be included in a clear and concise manner. The preferred size for the stickers is large, exceeding 4 inches. This is to ensure that key information is easily visible to customers. Ideal Skills & Experience: - Proficiency in graphic design and custom sticker creation. - Experience in designing for food or product packaging is a plus. - Attention to detail to accurately reflect information on the stickers. - Ability to deliver a high-quality, visually appealing design that aligns with the product's brand image. Looking forward to receiving ...
...seeking a skilled professional to help me set up a website for my e-commerce business. The site needs to be designed with the following specifics in mind: - **Primary Purpose:** The main goal of the website is to serve as an e-commerce platform. - **Target Audience:** I aim to reach both local and international customers. - **Key Features:** I'm looking for a payment gateway integration to be included in the website. The ideal freelancer for this project should have a proven track record of creating e-commerce websites with a strong focus on user experience and international audience reach. A deep understanding of different payment gateway options and how to securely and seamlessly integrate them is a must. Experience in SEO would ...
...subscriber data from a large Telegram channel and groups. The ultimate goal is to invite these subscribers to my own channel. Key Results: - Extract or scrape customer data from specified Telegram channels or Groups. - The type of data required is mainly (phone number - user) - Extracting data from private channels or groups - Provides a complete list of extracted customers - Ensure customer data is ready to easily import into my channels for invitations Ideal Skills & Experience: - Proficiency in web scraping tools and techniques - Experience with Telegram algorithms - Experience with Telegram API or similar platforms - Proven track record in handling and managing large amounts of data - Strong communication skills to provide detailed project pr...
We are seeking a skilled developer to enhance our existing Flutter and Laravel applications with new features. Our application consists of a mobile app built on Flutter and a web platform developed with Laravel, including an admin panel. The primary goal is to introduce a new cashback feature alongside improvements to the abandoned cart display. Key Features Required: 1. Cashback Feature: --> Currently, our application offers universal cashback on all orders. We require the implementation of a more granular cashback system. --> Cashback should be applicable on a per-product, per-category, or per-customer basis. New customers and existing customers should receive separate cashback offers. --> A new page similar to the existing discount to...
...graphic designer to join on a month-by-month basis. The first month's salary is Rs15000, but if things go well, you can expect good earnings from the second month onwards. Key Design Tasks: - Social Media Graphics: I need assistance with creating engaging social media graphics. This includes: - Infographic Design: You should be able to create eye-catching infographics that convey information in a visually appealing way. - Banner Designs: I also require banners for various social media platforms that represent the brand and attract the target audience. Website Design Goals: - Increase Brand Awareness: The website should help in making the brand more visible and recognizable. - Drive Online Sales: Additionally, the website should be designed in a way that encoura...
I am in need of an experienced accounting professional who can assist me with the comprehensive analysis of my business's financial statements. Key Requirements: - Expertise in financial statement analysis - Proficiency in analyzing balance sheets and cash flow statements Ideal Skills and Experience: - Proven track record in conducting intricate ...Proficiency in analyzing balance sheets and cash flow statements Ideal Skills and Experience: - Proven track record in conducting intricate financial analyses - Strong grasp of accounting principles and best practices - Background in [industry specific experience, if you have any] could be beneficial, but not mandatory. - Familiarity with [specific accounting software, if needed] I have attached sample sheet. My required com...
I'm in search of a proficient developer to build an eCommerce application solely for iOS using the Flutter framework. This project has key technical requirements including: • iOS Compatibility: The app needs to be developed and thoroughly tested for iOS. • E-commerce Functionality: The core purpose of the app is to facilitate online shopping. The app should primarily feature: - Shopping cart functionality: Users should be able to add items to their cart and proceed to checkout. - Product Search: A robust and intuitive search function is necessary for users to find and select products effectively. - Customer Reviews and Ratings: An integral part of the app is a system for customers to rate and review...
I'm seeking a proficient sales assistant based in Kuwait who can handle my phone calls. Your responsibilities will involve pitching and selling electronic retail goods, primarily via phone calls. Key Qualifications: - Fluent Arabic Speaker - Familiarity with electronic retail goods - ...- Fluent Arabic Speaker - Familiarity with electronic retail goods - Prior experience in sales, particularly over the phone - Excellent communication skills and persuasiveness - Residing in Kuwait Your understanding of the nuances of selling electronic goods will be crucial in effectively communicating with potential customers. Consider this an immersive opportunity to cultivate and exhibit your sales skills. We have a client , and I'm not able to reach to them, you ...
I am looking for an experienced developer with expertise in both Gmail services and ASP.NE...expertise in both Gmail services and ASP.NET VB.NET. The project involves integrating Gmail with my existing application via an API. Specifically, I need: - Development of API in ASP.NET VB.NET - Integration of the above API with Gmail - Capability for the integrated system to send Emails To successfully carry out this project, proficient knowledge of ASP.NET VB.NET and familiarity with Gmail services are compulsory. A good understanding of API development and integration is also crucial. The API should be robust, able to handle multiple requests at once, and contain effective error handling processes. Experience in similar projects will greatly increase your chances of bei...
...illustrative t-shirt design to life. Key Project Requirements: - **Theme:** The design should be centered around the concept that will be shared with the selected freelancer. - **Style:** The design should be illustrative, please make sure to have relevant experience in this style. Ideal Skills and Experience : - Demonstrable experience in creating t-shirt designs, specifically in the illustrative style - A strong portfolio that showcases creative, original work - Good communication skills to understand and implement my vision for the design Please include samples of any relevant work in your bid. Looking forward to seeing your creative proposals. Please incorporate the Solmech logo done in a cursive style. Back of T-SHirt - Large Creative Print - Simil...
We are a leading digital marketing agency dedicated to helping businesses succeed online through strategic SEO solutions. Focusing on driving organic traffic, increasing search engine rankings, and maximizing ROI, we empower our clients to achieve their digital marketing goals and thrive in today's competitive landscape. We are seeking a highly skilled and experienced Senior SEO Specialist to join our team. As a Senior SEO Specialist, you will lead the development and implementation of advanced SEO strategies to deliver measurable results for our clients. -Minimum of 03-05 years of experience in SEO with a proven track record of success in improving search engine rankings and driving organic traffic. -Deep understanding of SEO principles, techniques, a...
I'm looking for a designer and developer to complete my site and create new graphics and finish any customer development that needs completing throughout the store We basically have a semi complete built store 1 product store but the previous developer has suddenly disappeared. The previous developer has used competitor, images and non-commercial free images across the full website, as well as not finished developed some simple sections correctly and back and not added customisations so you need to be a graphics hotshot and a bit of a wizard with development too. we want to onboard graphics designer with a strong UX/UI understanding, who is committed to creating stunning custom graphics that resonate with our brand. you should be able to design b...
I'm seeking a skilled Shopify design expert to give my website a complete overhaul, with the primary goal of increasing sales, better user experience which look more professional. Key Requirements: - Complete Redesign: We're looking for a full revamp of our current site to enhance its aesthetics, functionality, and overall user experience. - Expert in Sales Optimization: You should be well-versed in designing for conversions, ensuring that every aspect of the new site is geared towards driving sales. -Need help in social media marketing - Site Navigation: The current navigation setup has been a pain point for our customers and we believe a fresh perspective can significantly improve user experience and ultimately drive sales. Ideal Skills and Experience: ...
...professional to optimize my Amazon account to increase visibility and sales. Key Responsibilities: - Product Listing Optimization: Your main task will be to enhance the product listings to improve their visibility on the platform. This includes making sure the descriptions, keywords, and images are all top-notch. - PPC Advertising Management: You will also be in charge of PPC campaigns to drive more traffic and increase conversions. - Inventory Management: In addition, you'll need to ensure that my inventory is well-managed, and products are always available for customers. Objective: - Increase Sales Month on Month: Ultimately, our primary aim is to boost sales consistently. Your expertise in Amazon account management, part...
...who can primarily focus on sales and marketing to help me expand market reach. Key Responsibilities: - Develop and execute sales and marketing strategies - Identify and target potential customers - Build and maintain customer relationships - Contribute to the overall growth of the business Ideal Candidate: - Proven experience in sales and marketing, preferably in the publishing sector - Strong understanding of business development principles - Excellent communication and negotiation skills - Results-driven and able to work towards expanding our market reach - Familiarity with current market trends and competitor activities Your primary aim will be growing our market reach and reach to potential client. If you can help us achieve this, I'd love ...
I'm seeking a talented content developer to create engaging and informative content for my pharma company's website. The primary goal of this content is to educate our potential customers about our products and services, also to redefine home page content. Key Responsibilities: - Crafting high-quality, informative, and engaging content for our website. - Ensuring the content aligns with our brand voice and values. - Implementing best practices in content development and web writing. Ideal Skills and Experience: - Proven experience in creating content for pharma or healthcare industries. - Exceptional writing and editing skills. - A strong understanding of website content creation. - Familiarity with the best practices for engaging and educating an au...
