• Around 5.6 years of Intensive IT experience in Business Intelligence reporting using Tableau, ServiceNow, Qualtrics, and O365 Forms & Reports with different domains.
• Development of Tableau data visualization Reports KPI’s & Charts using DAX.
• Performing Tableau Admin activities (includes site creation/Upgrades/patches).
• Configure and maintain Tableau Server by using TSM activities.
• Monitor server activity/usage statistics to identify possible performance issues.
• Performance tuning / Server management of server environment (clustering, Load balance)
• Create/Manage Users, Groups, Workbooks & Projects, Database Views, Data Sources & connections
• Manage and support (dimensions, measures, hierarchies, reports, workbooks, dashboards), from development to production environments.
• Development of O365 Forms & Reports with MS Excel spreadsheets for internal users.
• Development of ServiceNow ITBM reports, Dashboards, Metrics with Performance Analytics for incidents, Tasks, change request, Service Catalog and also for Audit reports
• Maintaining of ServiceNow ITIL performance analytics Asset Management and SLA reports.
• Development of Qualtrics Survey reports for Risk Management & Internal Audit reports.
• Delivery of Qualtrics XM reports/Dashboards for users by scheduling like Daily, weekly, monthly.
• Providing directory access for Users from LDAP/Azure for different environments Prod, QA.
• Deployment of reports in production with new releases and enhancements.