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READ FULL: Build software using Twilio API Platform and email based database to pull data from - Instant Email/From to Call Back functionality, text to speech whispers, recording, client login, reports – integrate UI into website login

$3000-5000 USD

Closed
Posted over 8 years ago

$3000-5000 USD

Paid on delivery
Must have Twilio API Developing experience and examples of work. Please read fully before reply to this project, all details and full understand is important. Thank you I am looking for a Twilio Developer/team to build a log-in based WordPress software called Call IQ around the Twilio voice system. I will be using the full international voice services (although predominantly UK based) and the call recording functions of Twilio. Also integrated into it as the CORE function is the ability to be able to turn a form submission/email with a name and phone number contained within it, into an instant telephone call between the company/client and the prospect/lead. At the start of the call a whisper including the leads name will be heard before the person is connected. See example. Person fills out a enquiry form on my website: Name : John Smith Tel: 07746708247 Product : product X Details : random non important details This email goes both to the companies’ inbox, but also to the software/database (via email), the Twilio software then is able to read the database. It will hold this data and It will then call the specified number/s associated with the company/account and then prompt them with "you have a lead from your website, press 1 to be connected" then when they press 1 will tell them before dialling the 07746708247 number that lead name is "john smith" and potentially also tell them “interested in product X” then it will dial John Smith instantly. From start to finish this process must take less than 60 seconds and essentially be instant. CallDrip currently do this very well and have a fantastic platform of which we can back see for an example (although they do not use Twilio, they were previously a call services company so have the technology in house). I also have full access and use a Twilio based service that currently have the functionality called CallSling, I can give you access. CallSling is both too basic, and outdated and I do not own it. I want to build my own new platform that I can build on more and more as time goes on to add functionality and design. A good example of a WordPress based Twilio platform is ACT (Analytical Call Tracking) which I have access to also. They do not have the core functionally that I require of instant call back from website/email enquiries. Note that the call back feature is always triggered via an email into our email based Call IQ system/database. The new platform will be entered by clients by logging into a WordPress website upon which they can see reports and call recordings. Twilio offer great back end reports that we can pull into our system and make them our own. I think we would like need a email based database for all incoming emails/form submission. Then the Twilio platform will pull the data and act on it from this database. This will allow us to be able to make changes to the received data/emails layouts to ensure that our Twilio platform is reading the right “name” field and potentially other fields such as “product” to give the company/sales person we are calling more detail upon them pressing 1 to be connected with the lead. I understand this is a fairly large project and will take time. Again Twilio experience is absolutely required. The outline I have provided of how to do this is based on my fairly limited software/coding knowledge and from a call with Twilio this seemed to be the best approach, naturally I am open to suggestions and ideas. Thank you and every success Scott Lee Call IQ
Project ID: 8976593

About the project

8 proposals
Remote project
Active 8 yrs ago

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8 freelancers are bidding on average $4,508 USD for this job
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Kindly accept my bid for your Twilio API project to be assigned as a dedicated designer and get high quality work done. I have 11+ years of working experience in Graphics, HTML5, PHP, Wordpress, CSS3, Magento, RoR, etc. Thanks
$10,526 USD in 60 days
5.0 (4 reviews)
6.6
6.6
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Hi Scott, Our team already worked on Twilio API, so one thing I can assure you that our team can deliver this project successfully but I think, if we can schedule one to one technical meeting along with my technical team lead, then we can be 100% sure that we both have similar understanding, because this is for our both interest to make sure that there are no misunderstanding down the road, when we are in development phase. Actually, there's character limitation here, so I cannot type much. Also, please ignore the bid price, as it is just a placeholder.
$5,154 USD in 70 days
5.0 (4 reviews)
6.2
6.2
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Hi Scott. My name is Uthman Apatira =) There are tons vendors that provide telephony integration. Twilio is not only affordable, but also feature rich and cross-language compatible. You've made an excellent choice! Your project notes were much spot on. The only subtlety I'd point out is Twilio wouldn't actually be "reaching" into your DB / email server in order to instantiate a call. Rather our code would direct Twilio, upon a submission, to call the agent and present them the details + conference option using TwiML's Dial command. WordPress has user CRUD operations built in, and makes use of a MySQL database. Plugins can create additional DB tables on demand, so that's great for us. Besides contact details (Name, Tel, Product, Details, Timestamp, Submission Page, etc.) you probably also want to track the call flow - did the agent pick up? How often they pressed 1? Did the user pick up? Conference duration? Etc. Twilio offers a lot of functionality, so once you start using the software, we can further expand it. Your imagination is the limit! Anyhow, if you'd like to discuss more, please reach out to me. Looking forward to working with you! Uthman Apatira
$4,444 USD in 10 days
4.3 (10 reviews)
5.7
5.7
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Hello, We are an emerging IT services company, offers a wide range of business services. With a team of young & dedicated professionals at your service. We are committed to provide excellence in our services and work towards delivering a truly high quality experience to our customers. Thanks & Regards JJ Sysway technologies
$3,000 USD in 30 days
0.0 (0 reviews)
0.0
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$4,639 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi, Dino here, I would be interested in discussing this project with you. Thanks for the consideration, I hope to hear from you soon. Please check my portfolio
$5,000 USD in 90 days
0.0 (0 reviews)
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$4,123 USD in 30 days
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Flag of UNITED KINGDOM
folkestone, United Kingdom
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Member since Jan 14, 2015

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