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Develop Help Desk System in PHP Framework

₹12500-37500 INR

Closed
Posted about 4 years ago

₹12500-37500 INR

Paid on delivery
Need to develop a fully responsive website with a Help Desk system in a good PHP Framework like Laravel It can take help from 3rd party applications, but should not incur any additional recurring expenditure. The important features needed include: 1. Support Ticketing system: -- Three levels of supervisory access (Staff, Supervisor, Admin) to view the replies and whether replied (red flags if not replied on time) and access permissions can be specified -- Users can send a mail and the tickets will be created -- Users can get replies by mail as well -- Unlimited departments -- Unlimited users -- Unlimited tickets -- Assign priority to tickets -- Support team members can discuss with each other -- Support team members can convert a reply to an FAQ -- HTML Mail if required -- Staff can add documents / media/ canned responses to the reply 2. Downloads -- Logged in Users can download files from Downloads section -- Admin / Supervisor should be able to add the files from the back end -- Prioritise / search the files with keywords 3. FAQ -- Add FAQs as per category --> Question and Answer -- Admin / Supervisor / Staff can convert a support ticket Q and A into an FAQ 4. Knowledgebase -- Articles categorised in 3 tier directory . Category --> Subcategory --> Article 4. Online Chat with user (This can be integrated or kept separately in the proposal ) The code should be available on the site and if the staff are online, should show online status, otherwise offline status or away status if the staff is idle for more than 15 minutes Offline message should generate mail to create support ticket from the mail already collected Staff should be able to login to answer queries Any more interesting features are welcome
Project ID: 24545242

About the project

19 proposals
Remote project
Active 4 yrs ago

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19 freelancers are bidding on average ₹30,264 INR for this job
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Dear Sir/Mam, I hope you are doing well..!!! I have gone through your project detail as per my understanding we need to develop a helpdesk website based on your requirement. For more discussion kindly send me a message on Freelancer so that we can discuss your job description in detail. **About me** This is Richa, I have more than 10 years of experience as a web developer. Kindly share your project requirements. **About our services** Whatever we developed for you if there is any issues occurs after delivery then we will fix it free of cost and for this services we have not any time limit because we always believe me Long Term Relationship and as per me and my company these relations is build based on Good Services only and we are to believe on the same. Our priority is customer satisfaction only. I am open to further discussion for more information please visit my profile and check the client's feedback. https://www.freelancer.com/u/Brightinfotech3 I hope to hear from you soon...!!! Warm regards, Bright Infotech.
₹30,000 INR in 15 days
4.9 (248 reviews)
7.3
7.3
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Hello Thanks for the invitation. We are interested in your project as it is exactly within our scope of expertise. =============================== ** We'll surely design new website for a company introductions services and descriptions online bussiness. ** We'll certainly work under your budget ** We are ready to START THE JOB IMMEDIATELY AFTER BEING DISCUSS. ** We will make your website look Attractive and it will be Responsive (Mobile Friendly) ==================================== Our 6 Phased Basic Approach for Developing a Website includes : 1) Planning : Planning for Website development 2) Analysis : Analyzing the Website Requirements, desired Features & Functionality to be incorporated 3) Designing : Designing skeleton of website using Photoshop Designs & Wire-frames. 4) Coding : Coding for developing the back-end and for embedding required features & functionality. 5) Testing : Testing to identify bugs/anomalies, rectifying & fixing them and making site bug free 6) Maintenance: Maintaining the website on regular basis , make necessary changes and upgrading the website. ================================ >> We believe this proposal has provided you with reasonably sufficient information in reaching your goals. >> We do not charge any upfront payment and deliver enriched, bug-free and fully-tested website in a timely manner. Please let me know if we can discuss it further. Thanks ashishshirsath25
₹40,000 INR in 7 days
5.0 (72 reviews)
5.9
5.9
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Hi, I am a Full Stack developer with 6+ years experience. I can make a help desk system as per your requirements as you have mentioned. Looking forward to hear from you.
₹50,000 INR in 40 days
4.9 (32 reviews)
4.5
4.5
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Hy, I just read your project description carefully and I can do your task in less time as well as less money. If you were interested then drop me a message for further discussion. Thanks Regards Neeraj Dadeech
₹37,500 INR in 20 days
4.9 (12 reviews)
3.9
3.9
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Hello, I have gone through with your requirement and i have experienced web developers, so i can fulfill your requirement. I would be glad to work with you. Looking forward for your positive response. Thanks and Regards Priyanka Yadav
₹25,000 INR in 7 days
5.0 (3 reviews)
1.1
1.1
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Hi, I am a web artist and caters to multiple startups in Delhi India for their digital content, user experience, user interface, web development, handy utility programs and automation with the blend of IOT. I have a experience of 7 years in ADOBE, AMAZON, MICROSOFT working on similar projects Thanks and Regards Anuj
₹36,666 INR in 7 days
5.0 (1 review)
0.0
0.0

About the client

Flag of INDIA
KOTTAYAM, India
5.0
5
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Member since Oct 13, 2019

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