Technical Skills:
- Protocol: VoIP and routing, switching protocols.
- Operating System: Microsoft Windows and Cisco IOS, IOS XR, Unified OS.
- Software: Cisco Unified Communication Manager (CUCM), Cisco Unified Communication Manager Express (CUCME), Cisco Unified Contact Center Express (UCCX), Cisco Unified Workforce Optimization (Quality & Workforce Management), Cisco Social Miner, Cisco Supervisor & Agent Desktop, Wireshark, Cacti, MRTG, PRTG and SolarWinds Engineer's Toolset.
- Hardware: Dell & HP Servers, Cisco Integrated Services Router 2811, 2921, 3745 & 3845, Cisco Catalyst Switch 3560 & 2960, Cisco Session Border Controller 12000, Cisco AS5400XM and AS5850 Universal Gateways, Cisco & Grandstream IP Phones.