IT IS A CO. PROVIDING COMPUTER REPAIR SERVICES, WHERE A CUSTOMER CALLS A SPECIFIED NUMBER TO LOG HIS COMPLAINT, THEN THE SERVICE PERSON IS SENT, FOR ON SITE REPAIRS
A SOFTWARE BASED ON SQL SERVER TO CAPTURE INCOMING CALLS AND ALLOW ENTERING CUSTOMER DATA, FOR A COMPUTER SERVICES CO.
1. CALLER ID CAPTURE
2. SHOW CUSTOMER DETAILS IF ALREADY IN DATABASE
3. GO TO CREATE NEW SCREEN
4. REPORTS ON CALLS RCVD, SERVICES GIVEN, RESOLVED SERVICES , NON RESOLVED, ENGINEER WISE REPORTS
DATE WISE, MONTH WISE, TYPE WISE