We have a database of our stores clients, about 800,000 names.
We were just collecting the data for the last 2 years, but never started analysing and working with them. And never started yet a retention program.
Doind the cohort chart analysis, i could see we are losing a lots of customers quickly, but the good side, is we keep generating new ones faster and in larger numbers.
What we need here is 2 stages,
First, we need to set a strategy to work with the existing data, analyse them, and segregate them, and plan for communications with them to analyase
- why they are not returng back.
- how could we be better.
- complete their data on the system.
Second, setting an ongoin customer retentiion program strategy and policies, including
- after sales gestures and relations.
- points collection and redemption.
- customer tier levels, and privilages granted.
- echnologies eto source nuse to implement these plans.
This job will be granted to minimum 4 providers to work on the same job. And sure paid. Based on perforrmance and knowlege, we can move forewards to a monthly agreement to manage this area of business.
.
For more info about us, please check [login to view URL] and [login to view URL]
Thanks
Tamer Rashed
About me:
I am a Business (BBA) Graduate with 4 years of experience in Sales, Marketing and Copy writing. Currently I am working for a Multinational Telecommunication Company in the Marketing and Analysis Department as an Assistant Manager.
My profound academic knowledge along with my professional experience will significantly help to deliver the best work and therefore see a completely satisfied 'YOU'
I have already done 48 works on Freelancer where I got all 5 star rating and the employer was extremely happy with my work. I believe I can do a fantastic work for you if you provide me the opportunity.
I have been working in customer service for the last ten years and can help you with analyzing data and using it for business development and sale conversion. I also can assist with making strategies for a higher customer retention and converting customers to repeat customers. I have been working with a Canadian company as customer service manager and have tested all the techniques and strategies of using all the platforms to enhance sales, conversions, retention and customer satisfaction.
Please get back to me so we should discuss it further.
Hi , I have checked your requirements. I have a company and more than 30 employees are working in my company. Telemarketing and data entry, we are doing. i think i am able to work with you. thanks
i work on the same profile now............................................................................................................................................
Hello,
I am good at data analyzing. A third-year PhD candidate in Marketing with the experience of working with these customer data.
Please feel free to contact me for having a talk over your project. I already have some ideas for keeping your customers.
I also can guarantee my work one month after finishing.
Regards,
Hannaneh
HI,
I'm currently working in an MNC as a team lead operations & handling a team of 23 agents. I manage day to day transaction processing target based volume keeping the clients SLA's in mind. The work involves everyday excel based transaction reports, weekly & monthly MIS reports, weekly & monthly power point presentations for shareholders which describes the actual payments & transaction processing job done in the system, agents efficiency maintenance, weekly client calls to interact & resolve clients questions directly & escalation handling through email (Average emails/day containing reports-12).
Quality is a kind of ethic within myself. I feel that what I'm getting paid for should match with what I provide. Fair within ourselves. So, you will not have to worry about the quality.
I feel that the requirements described in this job matches & suits well with my skills & I will be able to provide my services to you along with good accuracy & deliver the work in a timely manner.
Please consider my bid for this project. For any question, I can be reached at any time on chat.
Thanks!
Varun Kumar
Dear Sir / Madam
Greetings!
I am Muthukumar Raju Gounder from India and I would like to discuss your project in detail with you.
I have 12 + years of work experience and I have worked with clients across the USA, Canada, Australia and UK.
With all my experience and knowledge put together I run a call center here in India and I would like to work for your project.
I propose to assign 2 - 4 agents for trial and latter expand as per the requirements.
I look forward to discuss with you via skype and my id is Perfection2wear.
Warm Regards
Muthukumar Raju Gounder
