Call center qa evaluation forms jobs

I need a professional to handle incoming calls from potential real estate buyers. - Your role is performing customer service and collecting information about their buying preferences. - The ideal candidate will answer less than 10 calls per day as needed for 8 hours. 5 days per week - some days will be less than 5 calls - You will need to collect the following from each call: - Buyer's contact details. - Property preferences: type, location, budget. - Timeline for their purchase. - Specific property types my buyers are interested in are: - Residential Homes. - Apartments/Condos. This position requires excellent communication skills, a good telephone manner, and the ability to understand and collate key information. Experience in real estate or sales is an...

We are seeking a skilled AI and Machine Learning Engineer and Software Developer...chatbot for automated decision-making - Implement NLP techniques to enhance chatbot interactions - Proficient in chatbot development frameworks, particularly Dialogflow and Microsoft Bot Framework Please READ the attachment CAREFULY. Please submit your technical and financial proposal. Team building and proposal are encouraged (AI and Machine Learning Engineer + Software Developer). Evaluation Criteria Proposals will be evaluated based on the following criteria: • Technical Approach and Methodology (40%) – Maximum 3 pages. • References and Past Performance (10%) • Financial offer (50%) (including number of proposed hourly rate and estimated total number of hours ...

I am seeking an expert call boy to provide a range of services and companionship to lonely women. The ideal candidate should be a good listener, physically fit, and well-groomed. Key Responsibilities: - Providing personal services to women, including massage. - Offering engaging conversations and companionship. - Ensuring a high level of professionalism and discretion at all times. Ideal Skills and Experience: - Extensive experience as a call boy, particularly with women clients. - Strong communication skills and an empathetic, attentive nature. - Proven physical fitness and grooming. - The ability to maintain a high level of confidentiality and respect for boundaries. Your professionalism and ability to create a comfortable and enjoyable experience for our clients are ess...

I'm looking for a Photoshop expert to help me with editing two photos for personal use. I need the following done: - Add text in the center of each photo - Remove unnecessary objects from the photos The skills required for this job include: - Proficiency in Photoshop - Attention to detail - Experience with photo editing - Creative thinking to make text additions look natural Please note that the purpose of these edits is for personal use so they need to be visually appealing and well executed. It will be necessary to ensure that the text additions blend seamlessly with the rest of the image.

I require a freelancer skilled in...new questions, and replacing the current graphics. - Create an entirely new survey: This will include a mix of existing and new questions, along with logos and product images. The goal of this survey will be to gather customer feedback, so creating questions that retrieve valuable customer insights will be essential. - Build a survey flow and link answers for follow up automated EDMS and other forms of communication. - Survey results will then collate into an existing dashboard Preferences: Proficiency in Survey Monkey platform is a must. Candidates with a background in marketing research or customer relations will be highly regarded. Furthermore, a good grasp of graphics, particularly in the creation of effective logos and product images, i...

The prime objective of this task is to create hyper-realistic 3D renders to enhance a training video series. The rendered imagery will be integrated within the video series to provide visual aid and explain complex concepts. Project Specs: I'm creating a training video series for a construction company. At this stage, we are concent...in a format that I can use for the training material. Your creativity will play a role in ensuring these graphics are comprehensive and engaging. At the end of this project, we expect detailed renderings, ready for use within our training materials. The Delivery will be either various layers or a Large .PSB with all layers marked. You will be working directly with me and I'm happy to jump on a call to discuss the project further to ensur...

I'm in need of a comprehensive Business Evaluation report. This report is meant to serve as an evaluation of a company's performance. - Contents: The report should include the following sections; - Executive Summary: A summarized version of the main findings. - Company Description: A detailed account of the company under evaluation. - Industry Analysis: A comparison of the company's performance within its industry. The ideal freelancer for this task would have substantial experience in business report writing and the ability to present data in a clear, readable manner. Expertise in Microsoft Word is a must. A deep understanding of industry analysis and company description is also desirable.

I'm looking for a ticket reservation system to help ma...to specify the type of repairs they need by describing it in a text field. - The system should capture this information, along with the basic details like their name, contact information, and the time they'd like to come in for the repair. Skills and Experience Required: - Experience in building ticketing systems, ideally for a service-oriented business like a workshop or a customer support center. - Familiarity with implementing text fields for user input. - Good understanding of user experience and interface design for a seamless customer journey. - Knowledge in database management to store and retrieve customer information. The system should be intuitive, mobile-friendly, and secure. Please let me know if you...

Hi Md. Omar S., I noticed your profile and would like to offer you my project. We can discuss any details over chat. MY NO. +91 88669 10011 JAWAHAR PAVASIA PLEASE CALL ME

...skilled web developer with experience in creating professional, responsive, and visually appealing websites. - The website should be designed to reflect the innovative and forward-thinking nature of my tech startup. - The website needs to be SEO-friendly, ensuring that it will rank well on search engines and attract potential customers. - It should be easy to navigate and understand, with a clear call to action and contact information. Ideal Skills: - Proficiency in web development, with a strong portfolio of previous successful projects. - Understanding of the tech industry and ability to translate that into the website design. - SEO knowledge and experience with optimizing websites for search engines. - Good communication skills to ensure that my vision for the website is accu...

...weighing between 10 to 50 lbs, and deliver it to UPS in Sweden. They will need to properly provide an address to UPS to have the package delivered to. The package contains miscellaneous items and doesn't require any special handling or care as it's not fragile. Key Requirements: - Ability to lift and handle packages up to 50 lbs in weight - Located in Sweden and has easy access to a UPS delivery center - Prompt, reliable, and communicates effectively Ideal candidates will have: - Prior experience in courier services or delivery jobs - An understanding of UPS delivery procedures and guidelines - Excellent organizational and time-management skills. A brief briefing will be held to provide any additional information on the package and its contents. Timeliness and rel...

...servers and databases while the rest of the project progresses. 5. Create the Affiliates Setup and Control site 6. Create the Affiliate site - xx days 7. Create the Training site – xx days 8. Create the End User site – xx days 9. Create the Customer Management site – xx days 10. Create the Service Ticket site – xx days 11. Create the Routing and Scheduling site – xx days 12. Create the Billing Center site – xx day 13. Create the CPNet site – xx days 14. Create the Getting Started All In One site 15. Create the Affiliate settings site 16. Add in the 200+ Rights Management for each feature, for each user 17. The specifications are included in BOTH the User Manual and the NEXT Project Additions document. If your bid is greater than...

I am in need of a professional web designer to create a website that will effectively showcase my business and services. The design should be simple and user-friendly, aligning with my company colors. The site will primarily serve to explain the nature of my business, a...am, as the owner. Key Features required: - A gallery to showcase my past projects - An automated system to rotate featured projects in the gallery - A contact form for potential clients to fill out and request a quote Experience in: - Web design, focusing on user-friendly interfaces - Implementing galleries on websites - Designing for showcasing portfolios - Creating and integrating contact forms This project is ideal for a skilled web designer who can translate the essence of my company into a sleek, yet simpl...

As part of my urgent project, I'm looking for an AI developer proficient in automatic scoring and evaluation with a strong understanding of the IELTS exam format. The aim is to build a comprehensive system capable of: - Precisely grading the speaking and writing sections of the IELTS exam - Identifying areas of improvement for each test-taker - Providing detailed individual feedback - Including evaluations for reading and listening sections For success in this project, familiarity with Natural Language Processing (NLP), Machine Learning, language testing, and proficiency in various AI programming languages is essential. Previous experience in educational AI software development such as automated grading systems will be highly regarded. Required Skills: - AI development - ...

...looking to leverage Azure document intelligence prebuilt models and train models to extract data from a variety of tax and financial documents. The extracted data needs to be exported into a Google spreadsheet. Additionally, I need an interface for users to easily upload these documents. Key Requirements: - Extract data from various financial documents: primarily focusing on Expense reports, W-2 forms, credit card statements, 1099s, and annuities. - Extract specific data from credit card statements such as Transaction amounts, Merchant names, Transaction dates, and also the ability to convert currency and combine rows. - Extract specific data from bank statements like Account balances, Transaction descriptions, and Check numbers. Ideal Skills and Experience: - Proficiency in ...

I am seeking a skilled and knowledgeable freelancer who is proficient in building Minecraft mod addons. My project requires a uniquely tailored addon that augments the Superhero Mod Palladium in Minecraft. Key Features: • Hero Customization: The addon needs to accommodate custom made superheroes with a variety of abilities. This will call for a substantial understanding of crafting unique mechanisms in Minecraft mods. • Minecraft Skindex Integration: The appearance of the customized superheroes needs to be streamlined with Minecraft Skindex. Proficiency in working with Minecraft Skindex for armor customization is crucial. • Suit Builder and Injection Maker: Game alteration capability to include a suit builder and injection maker is desired. These features will he...

I'm experiencing an issue with my website, which is built on Sitejet accessed via my c panel. Despite successful form submissions, I'm not receiving any email notifications. I have checked my sp...accessed via my c panel. Despite successful form submissions, I'm not receiving any email notifications. I have checked my spam folder, but the notifications are not being mistakenly redirected there. Ideal candidates should be well-versed with: - Debugging on Sitejet. - Resolving email delivery issues. Experience with similar projects is preferred, alongside a good understanding of how contact forms function, specifically on the Sitejet platform. The required fix should ensure reliable delivery of email notifications upon form submission. Resolving this issue promptly an...

I am in need of an experienced individual to assist in the development of a Wireless Sensor Network (WSN) simulation . The main focuses of this project include performance evaluation, energy consumption analysis, and routing protocol comparison. Key Requirements: - Previous experience in WSN network simulation - Able to develop a proprietary MAC protocol - Proficiency in relevant programming languages and software such as NS2/NS3, MATLAB, or OMNeT++ - Strong understanding of WSN system design Your primary role will be to help me create a comprehensive simulation that accurately represents a WSN network, as well as develop and test a proprietary Medium Access Control (MAC) protocol. This will require a keen eye for detail, a solid understanding of network architecture, and a strong...

...accomplished specialist in report writing who can deliver a detailed and effective quality control inspection report for factories located in China. This report is specifically intended for external auditors usage and thus, it must be both accessible and impressive in its detail and clarity. While detail being key, simplicity should be above all else. Key Requirements Include: - Performance Evaluation: Analyze and document the performance of various processes of the factories product. - Compliance with Standards: Evaluate and report on the compliance of processes with established standards if applicable. - Detection of Defects: Detect and describe any defects encountered during the inspection. - Process Failure Theory: Include a section on the potential reasons for any detected ...

I have a PDF file that requires formatting changes and an interactive email submit button to receive completed forms. The PDF must be accessible and functional on both desktop and mobile devices. Document is complete- just need small edits for email and submit button (4 pages in length) Key Requirements: - Formatting Changes: I need assistance in making specific formatting changes to the PDF. This may involve reorganizing content, adjusting layouts, or ensuring consistency in font and style. - Interactive Email Submit Button: I want to add an email submit button to the PDF. This button should allow users to fill the form digitally, then submit the completed form directly via email. - Cross-Device Compatibility: The PDF must be compatible with both desktop and mobile devices. It s...

I'm looking for a WordPress developer to assist me in fixing some style issues on my website. Quote first one page, then we can talk about refresh of the site, so I need, on elementor 1. fix styling on testimonial 2. fix color on box 3. copy paste some call to actions

I am in need of a skilled developer to help in the migration of content from my old Webflow website at to a new Google Sites webpage. Your main tasks will be: - Transferring all the website content, being the following pages: Homepage, Why Adjudication, Why AANZ?, The process, Articles, Forms (no need to move the links to the Dropbox forms though - I will upload fresh versions myself), Costs, Our Members, CCA 2002, Contact Us. - Replicating the design of the previous site as much as possible. However, given the differences between Webflow and Google Sites, some design changes may be necessary and can be made at your discretion. - Keeping the color scheme, photographs, typography and layout of sections consistent with the original site. Ideal candidates will

As a business with a custom CRM solution currently facing some difficulties with Hubspot, I'm interested on bringing in a seasoned and strategic freelancer for the task. Key Challenges: - Custom forms: clients details aren't saving correctly. If they are a repeating guest who have filled out this form in the past, their forms are coming up blank. - Email Database: Our email marketing campaigns are currently not as efficient due having no tags Your main tasks will include: - Rectifying form issue: providing a solution for why the clients cannot submit a form and why their details arent showing up. - Email database: upload our database into hubspot and create tags (location, birthdays, type of event, type of package they have previously booked in for) Our Goals: ...

I'm looking for a web developer to build a 2-3 page website for our company. Key Requirements: - The website should have an engaging, modern design. - The main page should be visually captivating and easy to navigate. - An 'About Us' page that's succinct, yet informative. - A 'Contact' page with a contact form. Ideal Skills & Experience: ...company. Key Requirements: - The website should have an engaging, modern design. - The main page should be visually captivating and easy to navigate. - An 'About Us' page that's succinct, yet informative. - A 'Contact' page with a contact form. Ideal Skills & Experience: - Proficient in web development, with a strong portfolio of modern and responsive designs. - Experience with b...

I have full code flutter app I want using firebase database 1 -Experience https://console.agora. video and call streaming Also 2- Update app to stores Check for full app before upload Apple store Android store

I have full code flutter app I want using firebase database 1 -Experience https://console.agora. video and call streaming Also 2- Update app to stores Apple store Android store

I'm currently seeking an experienced cold caller to support my outbound marketing agency. Key Responsibilities: - Making outbound calls to clients in the {target industry/market} - Focusing on driving sales through effective communication and rapport-building - Logging accurate and detailed notes on each call Ideal Candidate Skills: - Proven track record in cold calling and telemarketing - Familiarity with {target industry/market} is a plus - Strong communication and interpersonal skills - Ability to effectively navigate sales conversations - Detail-oriented and able to maintain accurate records Communication for this project will be primarily through phone calls. A successful candidate will be able to drive sales through effective cold calling strategies. Experience in...

I have full code flutter app I want using firebase database 1 -Experience https://console.agora. video and call streaming Also 2- Update app to stores Apple store Android store

...visitors. We will provide the HTML design for all the pages. - Improve User Experience - Incorporate New Branding Elements - Upgrade the CI/ PHP version to the latest version - The site has a sub login area where the profiles of users are listed. - The users submit their listing info from the front end which creates the profiles. - There is a search function to filter profiles - Ensure the contact forms and all the functions of the site are functional Skills and Experience: - Proficient in PHP - Strong background in web development - Skilled in UI/UX design - Experience in incorporating branding elements into web design Please provide a quote along with your proposal, as I have a specific budget in mind for this project. Your previous work in PHP website upgrades will be an...

...ideal candidate will be comfortable handling medium volume data entry tasks. This may include various forms of data manipulation, collection, and input. - Email Management: You'll be responsible for managing my email inbox. This includes reading, responding, and flagging important messages for my attention. - Appointment Scheduling: The role will also involve coordinating my schedule and setting up appointments. To excel in this role, you should have experience with: - Microsoft Office Suite, including Word, Excel, and PowerPoint. - CRM Software: Knowledge of Customer Relationship Management software will be a huge advantage. I'm looking for someone who can be available on an on-call basis for this role, as tasks may come up sporadically. Your punctuality,...

My Shopify store with less than 100 products is experiencing an unidentified issue on Google Merchant Center. I am seeking an experienced freelancer to: -Diagnose the specific problem Misrepresentation -Provide effective, lasting solutions to get my account back on track, -Ensure my products comply with Google Merchant Center's policies, -Resolve future product disapprovals, data feed errors and prevent account suspension, -Optionally help me understand how to prevent similar issues in the future. Ideal candidates will have proven experience in troubleshooting Google Merchant Center issues, particularly for Shopify stores, and a data-driven approach to solving ecommerce problems.

...for manufacturer - Able to meet for daily sprints during United States business hours, Central Standard Time zone. Please only apply if you have a portfolio demonstrating your successful completion of similar projects. PROJECT - $500 We will not respond to offers higher than the project price. VIDEO - we will provide a video for you to watch BEFORE we award the job CALL - after you view the video, we will schedule a call CANCELLING A PROJECT - if set timelines are missed, the project will cancel WOO BEFORE GO-LIVE TACTICS Woo site [store] 1. View cart and checkout – just few things, Apple Pay, Google Pay, specials 2. Add last 75 products - Excel 3. Add banners created, make responsive [786 pixels] 4. Upload same banners in mobile size also – mobile vie...

...compare prices, NOT people happy with their current services. They need to provide a reason on the call why they want the appointment, for example: "I'm not satisfied with my current company." "I'm doing the cleaning in-house, but I would like to outsource." "We are moving offices or returning from home office to the office." Confirm in the call: If the person is the Decision Maker or part of the decision-making process. Size of the building. Amount of weekly/monthly visits (Always ask weekly). Small business confirmation: For small businesses with less than 6,000 sq ft monthly total to be cleaned, just multiply the number of visits by the size. If it is less than 6,000, you need to confirm in the call: "We work with a mi...

I have full code flutter app I want using firebase database 1 -Experience https://console.agora. video and call streaming Also 2- Update app to stores Apple store Android store

I’m looking for an innovative graphic designer to create a captivating postcard for my real estate investment company. The design should be aimed at generating leads for buying houses and establishing credibility. Key details to include: - Call to action: Call or Text for free no-obligation cash offer - Contact Information - Benefits of Selling to an Investor. The design should also be centered around promoting our unique selling proposition - 'We Buy Houses - Sell As-Is For Cash.' The aim is to make this stand out and appeal to potential customers. To enhance trust and credibility, testimonials from previous clients should also be creatively incorporated into the design. Ideal skills and Experience: - Proven experience in graphic design, preferably for ...

I'm looking for a simple and minimalistic lineart design, in a cartoonish style, which involves two figures - a cat and a human - switching positions but maintaining a similar pose. The main intention of this design is for personal use, so I'm not looking for anything overly detailed or commercial-grade. Key points: - The lineart should depict the cat and human swapping their physical forms but not their pose or their facial expressions. A bit of humor in the design is encouraged. - The style should be cartoonish but not overly detailed. The simplicity and minimalism of the lineart are what I'm aiming for. Ideal freelancer: - Experience in creating cartoonish lineart is highly desired. - Ability to create simple, yet expressive, designs that convey the humor of t...

...be deprioritized, you should be able to say no when you are already occupied too much and rebranding in most cases must be finished within 2-5 working days. Other assigned tasks should also be finished within the given timeline. In case project is not completed on time, it is reassigned to another dev. 3. No contact with clients - all of us as devs are not allowed to contact clients and that forms the term of agreement before joining team as clients all belong to company and managers, and not us. It is a legal requirement. 4. All payments only on lancer - all payment will be done only on lancer Ideal freelancer's experience and skills: - Proven expertise in Laravel and Flutter - Have experience in working with codecanyon projects in ecommerce, delivery segements - Profic...

...- Designing a visually appealing landing page that effectively captures leads - Integrating Facebook Pixel for tracking and retargeting purposes - Ensuring the speed and responsiveness of the pages for a seamless user experience Some of the essential elements that I want included in the landing page are: - A contact form for lead collection - Testimonials to build trust with our audience - Call-to-Action buttons to guide the visitors towards the desired action Ideal skills and experience for this project include: - Strong WordPress expertise - SEO knowledge to optimize the page for search engines - Understanding of UX principles to create a user-friendly design - Proficiency in HTML, CSS, and JS to implement necessary customizations Please apply with your portfolio s...

I'm in need of a versatile professional who can don multiple hats - as a QA specialist and a project coordinator. Key Responsibilities: - Develop and execute test cases for a web application. This includes conducting both manual and automated testing. - Implement and manage defect tracking processes. You'll be responsible for identifying, documenting, and resolving issues across the project. - Coordinate project activities, ensuring smooth communication and collaboration between QA and development teams. - Manage project documentation, ensuring all processes, procedures, and project progress are well-documented. Ideal candidates should have: - Prior experience in a QA role, with strong understanding of software testing methodologies. - Proven experience in ...

I have full code flutter app I want using firebase database 1 -Experience https://console.agora. video and call streaming Also 2- Update app to stores Apple store Android store

Project Description: We are seeking a skilled software developer to build a robust Voice Call Live Speech to Speech Translation Platform. This platform will enable real-time voice translation during calls, facilitating seamless communication between speakers of different languages. The ideal candidate will have experience in speech processing, real-time communication systems, and cloud services. Responsibilities: - Design and develop a high-performance backend system for real-time audio processing and translation. - Integrate speech recognition and translation APIs from leading providers. - Implement a scalable real-time communication architecture to support voice calls. - Ensure data privacy and security compliance in voice transmission and storage. - Work closely with UX/...

I am in n...an experienced Social Media Manager who has a commanding expertise in Instagram and TikTok platforms. Your role will primarily revolve around: - Community Engagement: You should be able to constructively engage with our Gen Z audience base (aged 18-24), fostering a sense of community and encouraging active participation. - Monitoring and Moderation: A key part of your job will be to keep any forms of harassment at bay - we want our platforms to be a safe, positive space for every user. Ideal applicants should have a proven deep understanding of Gen Z trends, interests, and communication styles on Instagram and TikTok. Previous experience in handling social media for this age group will be a crucial advantage. Looking forward to attracted, informed bids from suitable c...

I need a competent developer to create a sales funnel for my digital product. This should be integrated with a WordPress site and designed to attract leads primarily through registration forms. Key Requirements: - Develop a sales funnel for a digital product - WordPress site integration - Registration form based lead capture Ideal Skills: - Proficient in WordPress - Experience in sales funnel development - Understanding of lead generation through registration forms Please bid if you have experience in creating effective sales funnels, specifically for digital products, and can integrate it seamlessly into a WordPress site. We have a website made, we need to turn it into a funnel and optimize it

I'm seeking an independent ASP.NET developer based in India with at least 5 years of experience, strong C# programming skills, and familiarity with SQL Server and Asp.net core. Your English skills ...system leveraging ASP.NET - Implement user authentication and authorization features - Integrate appropriate APIs to enhance system functionality Ideal Candidate: - Minimum 5 years experience in ASP.NET development - Proficient in C# programming and SQL Server - Familiarity with Asp.net core - Experience in developing business management systems preferred - Strong communication skills for client call Please note that this project is only open to Indian-based independent developers. If you meet the requirements and are able to take active part in client calls, I look forward to wo...

I am looking for a beginner-level freelancer who wants a review and low pay. Bid only if can do any type of virtual assistant tasks, get on call and present work to me. Thank you, I look forward to your responses!

I need an automation expert to streamline my data entry process on Google Sheets through app script. Key Requirements: - The automation is triggered when the number is input in the cell. - The data source for this automation will be online forms. - we have three google sheets. and the same scenario where we need to triggered a message via Twilio. Ideal Skills and Experience: - must be able to show the demo. - Proficiency in Google Sheets and App Script. - Experience in automating data entry processes. - Knowledge of Twilio and Whatsapp API is a plus.

Looking for experienced Philippines based Appointment Setter to call from our existing customer lists, which consist of small business across UK, introducing our new product line which is websites, and making an appointment for our consultant to pay a visit. Appointment Setter would need to have experience in making appointments however, technical website expertise is not necessary. Scripts will be provided. The Appointment Setter will have a reliable internet connection, a good computer and experienced in using Skype/zoom/teams Initially, this position will be for 10-20 hours a week and will grow to 40 hours full time over the coming months. The Appointment Setter must be able to work the 10-20 hours a week minimum without interruption from a quiet environment. Only bids from ...

I am looking for an experienced Developer to build a customer support call system for me. Key requirements include: - Inbound Call Transfer: The system should be able to facilitate seamless live call transfer between agents, to ensure our customers receive timely, effective support. - Salesforce Integration: The system needs to be integrated with Salesforce, to provide our agents with the necessary customer data and insights for each call. Experience in building similar call systems, particularly with Salesforce integration, is highly preferred. Please share relevant portfolio items when applying.

...Estimating Productivity Resource Scheduling Work Breakdown Structure (WBS) A method of organizing a project Create Project Cash Flow Creating Project Cash Flow compare the Actual Cost and Budget Plan Bid Evaluation Bid Evaluation Computer Program Applications Related Project case studies Project Cost Estimation Methods Training Participants practitioners, planners, implementers, supervisors and maintainers as well as those involved or interested in exploring project cost estimates Project Cost Estimation Methods Training Method Presentations Discuss Case Studies Evaluation Training Coordinator Richie Magnahati, ST, and Team Training facilities Centra Gama Indovisi Certificate Modules / Handouts Material Softcopy Convenience Meeting room 2...

...documents, and managing information from contact details to medical records. Key components should include: **Attendance Tracking** - The system should enable manual entry by teachers. **Student Profiles** - Each student should have an individual profile displaying personal details, contact information and medical details. - Student details and parent details will be collected using Office 365 Forms and the replies should write directly into the student management system. **Document Storage** - A document storage section is required for maintaining relevant records and resources. Including student documents like passports, reports, etc. **Grid View and Dashboards** - Information should be displayed in a grid view with filters for ease of access, and customizable dashboards...