English Speaking Phone Agents (Arabs ONLY needed)
$10-30 CAD
Paid on delivery
We're a Canadian firm that is in search for a Permanent Full Time telephone agents with the following skills:
1) First Language is Arabic
2) read/write/speak fluent English
3) Excellent customer service skills (Experience is a must)
4) Good sales skills including up-selling
5) friendly, and fun to talk to
6) able to calculate numbers easily
7) hardworking, and on-time
8) fast typing skills
You Must Provide:
1) stable internet connection (to have minimum downtime)
2) quiet work environment (no open windows that lead to noisy streets, no room with other people's noises, etc...)
3) a fully functional PC running minimum Windows 7 (no other softwares needed, we will provide all softwares required; no Apple or Linux OS)
4) High Quality headset with noise cancellation (it must have noise cancellation; interview must be on the correct headset)
5) optional: papers, pens, calculator, and printer. (these items are not required, because you can use notepad or wordpad for any notes instead of writing it by hand; calculator in windows will do perfectly fine)
we'll provide full training (not paid). as well as a software telephone (softphone) which will be used on the job.
Your Requirements:
1) Answer all incoming Support calls and handle them in a friendly and professional manor. Transfer more complicated situations to our higher technical team.
2) Call all customers back to give them an update, weather their support issue was resolved or still pending further investigation.
3) Accept payments over the telephone using our internal billing system.
4) Answer all incoming Sales calls, and provide all services to the customer, and be able to close deals on first call.
5) Upsell to existing and new customers by making outbound calls and providing them with services and discounts.
6) Schedule appointments for customers that require a meeting with our office staff.
7) Contact clients with pending unpaid invoices, and overdue balances.
8) Be able to maintain our Facebook and other social media accounts with updates, news, specials and discounts. (all marketing graphics will be provided to you)
9) Respond to all customer emails in a timely manner.
10) Update our website with our new pricing, products and services. (this is usually done once or twice a year)
only bid if you are a serious qualified candidate.
in your bid, please provide how much (In Canadian Dollars) you expect to get paid for a full time 40-60 hours per week. Either your hourly rate or a flat monthly rate.
note for call centers: if you have the ability to offer such a service to us, you're free to bid accordingly.
Project ID: #8447365
About the project
18 freelancers are bidding on average $360 for this job
Hello, I'm an Arabic native speaker from Morocco. I'm very interested in your project. I'm very serious and i can buy a hight quality headset as you require. I have reliable internet connection ( 8 mega of debit ) Plea More
I am native Arabic speaker and I used to work in industrial consulting company as Customer service and Business coordinator also I am a Microsoft System Administrator and a Production mechanical Engineer. I am looking More
I can do all of that mentioned, I am offering a fair 700CAD per month :) I will work for you, and make sure that you are satisfied :) I am fun to talk to, and i would love to attend the training period.
I am a native Arabic speaker. Moreover, I have studied English language for four years at the faculty of languages and achieved the following courses which enable me to be a suitable candidate: 1- English phonetics More
The project requires fluent english, i can achieve that since i studied english my whole life in an english school and lived in the states for two and half years of speaking fluent with even an american accent i am t More
I have a previous experience working as an international technical account advisor for UK customers. Problem Solver, fast and efficient. Feel free to contact me for any further info required.
