Munawwirah M. Profile

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$10 USD / hour

kota jakarta selatan,

indonesia

$10 USD / hour

It's currently 9:51 PM here

Joined June 5, 2021

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Munawwirah M.

@monasatrya

0.0

(0 reviews)

0.0

$10 USD / hour

kota jakarta selatan,

indonesia

$10 USD / hour

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Customer Service, Call Center, English Language

Experienced customer service specialist history of working in the Health Industry, Strong quality assurance professional in telecommunications industry. Customer Service Oriented, Skilled in Coaching, Sales, Customer Relationship Management (CRM), Contact Centers, and Experienced English teaching with a S1 focused in English Education from Universitas Negeri Jakarta.

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Customer Care Coordinator

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Experience

Stable Health Group Pty. Ltd.

Mar 2019 - Present

My main job is particularly making sure the operation is running smoothly, dealing with all therapist needs, customer care staff, taking bookings and payment over the phone and some administrative works such as their roster, absenteeism, locum shifts and register their provider number for the new therapists on board to HICAPS (HICAPS is Australia’s leading claims and payments solution for healthcare providers) so clients could rebate on the spot after they finish their treatment.

PT. Sucofindo Persero

Jan 2017 - Jan 2019 (2 years)

Handled Huawei's project. As a Quality assurance made daily and monthly report to be delivered to Huawei's quality control in monthly meeting. As a site inspector, visited all sites in Jabodetabek areas to inspect all Huawei's subcontractors works on site to make sure they followed Huawei's SOP.

PT Quantum Media Communications Indonesia

Mar 2013 - Mar 2016 (3 years)

My job main job was to evaluate my team members' calls based on company's SOP and made sure they reached their KPI. I made monthly report to be delivered to them, then I reported all my jobs to the Operational Manager via Management Team Meeting (MTM) every month. Handling complaints as well. Made call reports and feedback reports everyday after finish the shift and training team member some new services and updated news in relation to ongoing and the new services to my team member.