Janice J. Profile

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$10 USD / hour

quezon city,

philippines

$10 USD / hour

It's currently 11:44 AM here

Joined May 2, 2019

0 Recommendations

Janice J.

@janicejarmin15

0.0

(0 reviews)

0.0

$10 USD / hour

quezon city,

philippines

$10 USD / hour

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Jobs Completed

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Repeat Hire Rate

Operations Leader

I have been a Team Leader for more than 5 years and is currently an Operations Manager. I have spearheaded and managed different projects and campaigns under the BPO umbrella. I am knowledgeable of operations management, quality analytics, recruitment and training and development. I am a strong-willed person with expertise on project management, people management and operations management. I set goals and make sure expected results are delivered. I believe in working to your fullest potential than settling with your average performance.

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Experience

Feb 2019 - Present

• Managing the day to day operational activities • Conducts in-depth Soft Skills and Product Training • Provides performance and project management for operations and management team • Manage weekly billable vs expenses company wide

Tonasket

Dec 2015 - Feb 2019 (3 years, 2 months)

• Managing the day to day activities for customer service and proactive tracking team • Conducts in-depth Product Training for Customer Service • Provides performance and project management for agents and clients • Provides coaching and mentoring to improve and develop skills and performance • Facilitates interviews for potential candidates gauging their readiness and capability to do CS tasks • POC for nightshift operations

Tonasket

Apr 2014 - Dec 2015 (1 year, 8 months)

• Leads the sales and marketing team • Provides auditing, monitoring and coaching to improve and/or develop skills and performance • Handles monthly forecast for project allocations per head count • Facilitates interviews for potential candidates • Facilitates sales and marketing training