Brian John C. Profile

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$20 USD / hour

sharjah,

united arab emirates

$20 USD / hour

It's currently 4:13 PM here

Joined February 20, 2018

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Brian John C.

@bcuizon

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(0 reviews)

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$20 USD / hour

sharjah,

united arab emirates

$20 USD / hour

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Customer Service Specialist (Chat, Email, Phone)

I graduated with a College Degree in Bachelor of Science in Business Administration with 4 years Call Center experience which deals in customer service and account handling. I also do administrative work as well as give exemplary service to my clients. Also, my experience in network marketing enhanced my skills in dealing with clients, setting up appointments and generating sales. I am very trainable and am always looking for ways to improve myself and learn new skills which makes me adapt easily to any work environment. It is always my aim to provide excellent customer service and manage time to the fullest of my abilities.

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Experience

Gencraft Corporation

Apr 2002 - Dec 2018 (16 years, 8 months)

• Overseeing the daily operations of the building • Handles inquiries, complaints & grievances of the tenants. • Maintains day to day records & other administrative duties. • Handles communication with the building occupants • Coordinates with the occupants on matters requiring trouble-shooting as far as maintenance requirements are concerned, custodial and utility problems.

ICT Group BPO

Nov 2008 - Feb 2010 (1 year, 3 months)

• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Maintains customer records by updating account information. • Resolves product or service problems. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information.

Convergys Philippines Services Corp.

Jul 2006 - Nov 2008 (2 years, 4 months)

• Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges. • Provides emphatic, courteous, quality customer service in an accurate and timely manner. • Responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues. • Provide and handle customer information and inquiries.