Transition ,automation and Headcount Efficiency Project
$15-25 USD / hour
Aggressively implemented cross-skilling, automation, Lean Sigma processes and process standardization- freeing up resources & building a compelling business case for absorption of Level 2/3 work from on-shore.
NOC Transition : Stabilized a failed NOC transition (25 FTE) from Chicago over a period of 12 months by implementing structural, process and framework changes
o Automation Reduced load balancer change design efforts by saving 25% time by utilizing developer’s skills, all MAC changes were automated.
o Change related outage reduction : Drove a project for Change related outage reduction project resulting in achievement 99.96% change success rate.
Project ID: #1258486
