Transition Mgmt Advisor
N/A
Paid on delivery
Descripción de empleo<br />Listing Info<br /><br />The Dell Transition Service Management resource is responsible for implementing a technical and business solution that has been sold to the customer. Bridges the gap between the sales deal closer and the technical delivery implementation. For each engagement, the role develops and implements a master transition plan that manages cost and schedule to implement and test technical solutions, and put in place initial service delivery processes.<br /><br />Duties Include, But Are Not Limited To<br />Successful delivery of transition engagements from sales cycle to the point of hand off to the steady state team<br />Follow up Global Transition Services methodologies and processes to ensure delivery of integrated solution meeting contractual requirements<br />Review and understand contractual obligations of service area based on Statement Of Works, Master Service Agreements and Cost Models<br />Identify and communicate Risks, Assumptions and Issues based on documentation provided from sales cycle<br />Communicate with transition leader, service area Subject Matter Experts and customer about project requirements<br />Define project deliverables and project schedule of service area<br />Prepare presentations and participate in Project Initiation and Planning Workshops<br />Elaborate current state assessments, gap analysis reports, and document Current and Future Mode of Operations process flow diagrams<br />Develop process and procedures documentation including roles and responsibilities matrixes<br />Design and implement configuration of ITSM tools to support ITIL Operational processes, which may include Incident Management, Problem Management, Request Management, Change Management, Service Level Management, and Configuration Management<br />Conduct User Acceptance Testing of ITSM tool configuration<br />Provide training for external customers about ITIL Operational processes including tool configuration and usage<br />Prepare Operational Checklist to review and obtain approval from steady state team<br />Document lessons learned<br />Drive the continuous improvements of our implementation methodology<br /><br />Required Skills<br />Strong understanding of ITIL Service Management processes and principals<br />Strong understanding of ITSM Tools including BMC Remedy (v7.x and 8.x) and Service Now (Dublin Release and above)<br />Strong ability to create and document processes<br />Excellent communication skills (both written and verbal) with strong presentation and facilitation skills<br />Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity<br />Strong organizational and analytical skills<br />Demonstrated ability to influence and consult (providing options with pros, cons and risks) cross-functional teams<br />Proficiency with Microsoft Office Suite including Microsoft Visio and Microsoft Project<br /><br />Desired Skills<br />Proven background in Project Management<br />Skills and experience in managing services projects<br />Thorough understanding services processes and technologies<br /><br />Minimum Educational Requirements<br />Bachelor's Degree plus 8+ years relevant experience<br />ITIL v3 Foundations certification is required<br />ITIL v3 Intermediate and PMI certifications are preferred<br />Life at Dell<br /><br />Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell<br /><br />Job<br /><br />Account Client Management - Transition Management<br /><br />Primary Location<br /><br />Latin America-MX-JAL-Guadalajara<br /><br />Shift<br /><br />Day Job<br /><br />Job Level<br /><br />Individual Contributor
Project ID: #12427819
