Maria DB Expert
€18-36 EUR / hour
- Support the migration of current Oracle DB/VMWare to MariaDB on Openstack
- Setup, Operate and Monitor the distributed Maria DB in an Openstack environment.
- Interface Owner of the Team towards the Openstack operations team.
- Support issue isolation and bug fixing.
- Define KPI for Performance and operational topics.
- Continuous analysis, alignment and improvement of Product Support performance.
- Defining and managing of DS TS support resources and requirements
- Managing SW Maintenance and correction deliveries according to OLA (Operational Level Agreement).
- Being a Quality Gate keeper for new product deliveries.
- Continuous analysis, alignment and improvement of Product Support performance.
-Support product serviceability and maintainability features.
Job Key Tasks and Responsibilities:
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organizational unit.
- Provides working leadership and training to less experienced personnel.
- Troubleshoots, diagnoses, advises and performs corrective and / or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
- Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level.
- Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution.
- Manages and builds stakeholder relationship on a day-to-day basis. Provides appropriate follow-up to stakeholders and keeps the case information updated in the support tool.
- Creates 'complex' and reuses knowledge management articles.
- Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement.
- Restores / neutralizes operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency ROTA when needed.
- Provides SW support to service delivery teams, as needed.
- Records time tracking accurately.
- Willingness to continuously further develop skills in his/her responsibility area.
Preferred Skills:
- Maria DB knowhow (preferred MariaDB Standard DBA Course)
- Knowhow how to monitor a MariaDB and able to define the right KPI
- Deep technical understanding of IT/IP technology and access methodology
- Linux and Windows technical knowhow
- Virtualization knowhow (Openstack, VSPHERE,KVM)
- Cloud knowhow (Openstack, Azure, AWS)
- Being able to work in cross functional teams
- Being able to drive resolution finding for issues under stress
- Being able to drive RCA with all needed stakeholder and identify corrective actions
- Willing to take also weekend/24x7 shifts to support the team and our customers
- Deep understanding how to apply quality methods (RCA, EDA, 5Why, LeftShift, .. )
- English is a must
Skill Requirements
MariaDB * * * * * (mandatory)
Virtualization with Openstack * * * * * (mandatory)
Cloud knowhow (Openstack, Azure, AWS) * * * * (very important)
Linux and Windows technical knowhow * * * * * (mandatory)
IT/IP technology and access methodology * * * * (very important)
Maria DB monitoring and KPI definition * * * * (very important)
Quality methods (RCA, EDA, 5Why, LeftShift, .. ) * * * * (very important)
Virtualization with VSPHERE,KVM * * * (important)
Spoken Languages :English
Experience Level :Intermediate, Senior
Job Start Date: 15th Mar 2022
Job End Date :31st Dec 2022
Work Location: India. Mostly remote
Required Allocation :100
Remote Work :yes
Project ID: #33159880
About the project
9 freelancers are bidding on average €27/hour for this job
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