Richard P. Profile

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$8 USD / hour

brgy. san lorenzo ruiz, san pedro,

philippines

$8 USD / hour

It's currently 6:56 PM here

Joined December 10, 2012

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Richard P.

@xenobanana

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(0 reviews)

0.0

$8 USD / hour

brgy. san lorenzo ruiz, san pedro,

philippines

$8 USD / hour

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Experience

American Express

May 2022 - Aug 2023 (1 year, 3 months)

Customer Assistance: Provide prompt and accurate information to customers regarding their credit card accounts, transactions, balances, and statements. Account Maintenance: Update customer account information. Card Activation and Cancellation: Assist customers in activating new credit cards, as well as processing card cancellations and replacements for lost or stolen cards. Interest Rate and Fee Explanation. Payment Processing.

Concentrix

Feb 2020 - Mar 2022 (2 years, 1 month)

Device Troubleshooting. Diagnose and resolve technical issues related to mobile devices, including smartphones and tablets. Network Connectivity. Assist users in setting up and troubleshooting mobile network connections, including Wi-Fi, cellular data, and VPN. Remote Assistance. Offer remote technical support via phone, to troubleshoot and resolve issues. Device Setup. Backup and Restore.

Transcom

Jan 2014 - Dec 2019 (5 years, 11 months)

Customer Assistance: Provide technical support and assistance to customers experiencing issues with broadband internet and television services. Escalation Procedures: Escalate complex technical issues to higher-level technical support or relevant departments for resolution. Troubleshooting. Modem/Router Configuration.