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Member since June 1, 2017
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Experience: • Excellent customer/client communication experience and skills (phone/email/live chat) required. • Experience in customer service environment or equivalent work experience. • Experience in an e-commerce environment. Knowledge, Ability, Skills • Exceptional communication and interpersonal skills. • Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner. • Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives. • Willingness and desire to go the extra mile for Shutterfly customers. • Proficient in using Web browsers, Microsoft Word and Excel • Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards. • Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment .
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