Muhammad M. Profile

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$10 USD / hour

karachi,

pakistan

$10 USD / hour

It's currently 10:39 AM here

Joined May 7, 2014

0 Recommendations

Muhammad M.

@stubbornnaher

0.0

(0 reviews)

0.0

$10 USD / hour

karachi,

pakistan

$10 USD / hour

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IT Support Engineer

Do you have a Desktop Support job and are looking for a talented and experienced Desktop Support Engineer? I believe that my experience and skill in this background will prove to be of great help to you. I have worked as a Desktop Support Engineer for many years and my skills and experience will prove useful to your work. I am ready to start working on your job today.

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Experience

Junaid Jamshed Pvt. Ltd

Jun 2016 - Present

Responsible for delivering support through telephone, remotely and visit to end user. Team Viewer\Any Desk Remote Access and remote computing solutions Ability to deal with external and internal customer support in a professional manner Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Provide initial assessment of urgency and business impact on all support calls. Responsible for delivering support through telephone, remotely and visit to end user.

Education

BSIT

Pakistan

2012 - 2015

(3 years)

Qualifications

Alison

2023

ITIL 4 is a widely recognized framework for IT service management. It provides a holistic approach to managing IT services, focusing on delivering value to customers and aligning IT with business objectives. The certification covers key concepts such as the service value system, service value chain, and guiding principles. It emphasizes flexibility, collaboration, and continuous improvement in managing IT services to meet evolving business needs.