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gibraltar, gibraltar
It's currently 9:04 AM here
Joined February 22, 2019
0 Recommendations
Stefan Mircea C.
@StephanMircea
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gibraltar, gibraltar
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Scrum Master / Project Manager / Account Manager
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Experience
Operations Manager
Jan 2020 - Present
- Working closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
- Building alliances and partnerships with other organizations
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Finding ways to increase the quality of customer service
- Serving as the primary point of contact when there are customer issues related to the product
Account Manager
Jan 2019 - Jan 2020 (1 year)
- Primary point of contact and build long-term relationships with customers
- Continuous communication with the customer through email, Skype or Slack
- Responsible for working with the Sales team to onboard and integrate new clients
- Ensure the timely and successful delivery of all the services and widgets agreed upon
- Enhance organisation’s reputation by accepting ownership for accomplishing new requests
Project Manager
Nov 2017 - Jan 2019 (1 year, 2 months)
- Coordinate Tech, Compliance and Marketing teams and third parties/vendors for the flawless execution of projects
- Assist in the definition of project scope and objectives using AGILE principles
- Manage the relationship with the client and all stakeholders (weekly calls, 24/7 Slack common channel) and clarify specific requirements of each project
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Education
Master's degree in Marketing, Advertising and Public Relations
(5 years)
Qualifications
PRINCE2 Foundation Certificate in Project Management
Axelos - People Cert
2020
https://www.axelos.com/successful-candidates-register
SCRUM MASTER PSM I
Scrum.Org
2019
Professional Scrum Master Certification - PSM I
https://www.scrum.org/certification-list
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