Steven L.

Handled a high influx of inbound calls within a dynamic call center environment. ª Managed multiple priorities and maintained effective results in a quota driven workplace. ª Assisted wireless cell phone customers with items such as adding minutes and troubleshooting. ª Responded to customer inquiries and requests and resolved issues efficiently and professionally. ª Exercised strong interpersonal communication skills with customers and department personnel. ª Accepted assignments with an open, cooperative, positive and team-oriented attitude. ª Utilized multiple call center support applications to efficiently assist customers and agents.