Simona D. Profile

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$7 USD / hour

constanta,

romania

$7 USD / hour

It's currently 2:23 PM here

Joined January 26, 2018

0 Recommendations

Simona D.

@simonadonici

0.0

(0 reviews)

0.0

$7 USD / hour

constanta,

romania

$7 USD / hour

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Virtual Assistant

I am well organized and efficient Assistant with over 4 years experience. As a virtual assistant my fields of work are: administrative support, customer support, office duties, Microsoft office (excel, word, power point, outlook). I also have experience in BPO (call center, customer service), as well as a QA.(quality analyst). I am looking forward working with you, feel free to contact me, thank you.

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Experience

WNS Global Services

Feb 2017 - Nov 2017 (9 months, 1 day)

Performing quality monitoring for voice and non-voice transactions. Prepare for and deliver regular coaching sessions focused on quality of calls and performance metrics. Coaching agents on an individual level.Provide one-on-one and group training/ retraining as required.Mentoring program. Aids in new hire training.Ensures that maximum quality is being achieved at all times.Regularly update own knowledge of new products and procedures.

Amazon.com

Jul 2015 - Nov 2015 (4 months, 1 day)

answer calls and respond to emails handle customer inquiries both telephonically and by email manage and resolve customer complaints provide customers with product and service information process orders, forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports

National Institute of Statistics

Aug 2012 - Dec 2012 (4 months, 1 day)

Insert customer and account data by inputting text based and numerical information from source documents within time limits Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry Review data for deficiencies or errors, correct any incompatibilities if possible and check output Research and obtain further information for incomplete documents Apply data program techniques and procedures Comply with data integrity and security policies