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$5 USD / hour
Flag of INDIA
new delhi, india
$5 USD / hour
It's currently 7:27 PM here
Joined February 8, 2011
0 Recommendations

Satish G.

@satswillbeforeve

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$5 USD / hour
Flag of INDIA
new delhi, india
$5 USD / hour
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4.6 Yrs of Exp in Technical Support in Windows

Worked for HP AND DELL. I carry a total experience of 4.6 years in Operations and Technical support as senior Technician. I have worked with Voice, Non Voice, back end and Technical process handling level 1and 2, CTS, IMAC, B2B, B2C, technical.

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Experience

Technician

Wipro GPS
Jun 2011 - Present
 Answer phones calls/email and faxes. And provide excellent customer service in a timely and efficient manner.  Provide problem analysis and resolve customers issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles).  Ensure accurate call comments are entered and appropriate information is provided in escalated calls.  Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.

Senior Technician

Convergys Services Pvt Ltd
May 2015 - May 2016 (1 year)
Worked for Dell  Provide Excellent Customer Service in a timely and efficient manner.  Provide problem analysis and resolve customer’s issues with the aid of available helpdesk tools.  Case Logging for each every Case in timely Manner.  Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.  Collaborate with team members on knowledge transfer, support policies, procedures and standards.

Senior Technician

IBM India (P) Ltd
Jul 2012 - Feb 2015 (2 years, 7 months)
 Provide excellent customer service in a timely and efficient manner.  Provide problem analysis and resolve customer’s issues with the aid of available helpdesk tools.  Ensure accurate call comments are entered and appropriate information is provided in escalated calls.  Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion. and Collaborate with team members on knowledge transfer, support policies, procedures and standards.

Education

BA

India 2010 - 2013
(3 years)

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