rmg924

Rochelle Marie S. Gonzalez Occupational Background Telemarketing Manager Broadcore Philippines Inc. September 2008 to Present Manage telemarketing for a business communications provider typically used in Call Centers, offices and mission critical businesses (phone systems, Telco, broadband and business communication tools) from pre-operations, training and production. Produced training manuals, sales scripts, performance guidelines and report templates Personally handled lead sourcing, lead management and distribution, recruitment and office set-up Directly reports to the CEO and Vice President for Sales and Marketing in the US office Sales Team Leader Acquire Asia Pacific August 2007 to July 2008 Supervised a team of 10-18 agents for a major Australian telecommunications company selling broadband, home phones, mobile plans and wireless internet. Managed day to day operations for the team including coaching, monitoring, performance reports and meeting the quotas per campaign. Account Lead Sun Mergers and Acquisition LLC (Voncore Global Workforce Solutions) March 2007 to July 2007 Overseen pre-operations for a Merger and Acquisition company and produced sales scripts, training manuals, projection and research work Made telemarketing calls for prospects who may be willing to sell or merge their companies Team Buddy Pacific Hub Corporation July 2006 to March 2007 Assist Team Leader in supervising 15 sales agents Made sales calls for an online yellow page advertising account Handled escalated calls, training of new reps and motivation of staff to meet daily targets Was a part of Excel Club, organization of top sellers for the company Telephone Sales Representative Epixtar IT Enabled Services December 2005 to June 2006 Dialed for a major US credit card company doing sales presentation and online applications Was a consistent part of Winner's circle by exceeding sales, attendance and quality targets