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san jose del monte, philippines
It's currently 10:38 AM here
Joined July 21, 2019
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Raymond R.
@Raymondreyes87
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san jose del monte, philippines
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Technical Support, System Admin, IT Security
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Experience
Technology lead, senior analyst
Sep 2021 - Present
SCCM Administrator
Application packaging
Patch management
Windows OS Image creation
Network and Desktop Support
Jul 2016 - Sep 2021 (5 years, 2 months)
I work as a tech support for all employees in RCG, i answer calls handle customer service request and incident management. Monitoring computer activities, and Deploying machines for new hire. Inventory company asset
System Engineer/Remote Support Engineer
Jun 2015 - Jul 2016 (1 year, 1 month)
Perform 2nd level analysis, diagnosis and troubleshooting desktop problem for End-users.
Recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test and troubleshoot end-user workstations hardware and software
Receive and respond to incoming calls, or emails regarding desktop problems
Remote end-user workstation to diagnose, troubleshoot errors.
Operate Backup and Data Recovery
Print server management
Education
BSIT
(5 years)
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