Rakshit V. Profile

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$25 USD / hour

gurugram,

india

$25 USD / hour

It's currently 6:54 PM here

Joined November 10, 2017

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Rakshit V.

@Rakshit23

0.0

(0 reviews)

0.0

$25 USD / hour

gurugram,

india

$25 USD / hour

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Firewall Expert

Sonicwall Enterprise Technical Support Analyst Koramangala Bengaluru My role as a TAC engineer is to provide remote technical support over phone/email on installation/troubleshooting simple and complex network security issues on the Dell SonicWALL TZ / NSA Next-Generation Firewall (NGFW) series Gen5 and Gen6 devices which include the features like: - IPSec VPN - SSL VPN - Content Filtering Service - Gateway Anti-Virus - DPI SSL - Intrusion Prevention Service (IPS) - GeoIP Filter - Application Firewall Policies. - Appflow Monitoring / Log Automation - Dell SonicWALL Analyzer v7 / v7.2 / v8 - Coordinating with Dell SonicWALL Customers, Partners, and Advanced TAC when required to solve issues. - To ensure that, all cases details get logged, updated in the case notes and logical closure of the calls. - To do advanced troubleshooting by taking remote sessions of Customer’s devices using Cisco WebEx or LogMeIn.

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Experience

Fortinet Innovation center

Mar 2017 - Present

• Team escalation point for difficult technical and customer issues. • Manage critical customer accounts and escalation requests • As level 2, answer support phone calls and emails from Fortinet Customer Support. • Handling Escalations on a daily basis from L1 engineers as well as Premium customers across the board. • Troubleshoot tickets and provide resolution or escalate accordingly. • Strong customer service and results focus.

Dell

Dec 2015 - Dec 2016 (1 year)

My role as a TAC engineer is to provide remote technical support over phone/email on installation/troubleshooting simple and complex network security issues on the Dell SonicWALL TZ / NSA Next-Generation Firewall (NGFW) series Gen5 and Gen6 devices. - Coordinating with Dell SonicWALL Customers, Partners, and Advanced TAC when required to solve issues.