## BIO
ANTOINETTE R LAMPKIN Houston, Texas 77090 [login to view URL] Career Objectives Seeking a challenging career opportunity as a legal administrative assistant. Legal support staff, or paralegal, assisting with the delivery of professional legal services, for the benefit of the organization, company or department. Summary of Qualifications Proficient with MS Office XP software, Excel, Word, Access, PowerPoint, data entry and ten key approx. 12,000 kph, type approx. 55 wpm.,legal transcription, strong organization skills, work well under pressure, ability to multi-task, data analyst, data entry, ten key by touch, train, team player. Work History Oct 11, 2007 - Sep 17, 2010 National Processing Company - Houston, Texas Data Processor Maintained service request/reports in Oracle database for all service levels, maintained merchant database, obtained universal work queue and prioritize assigned work to ensure timely completion of work, maintained resources needed to complete assigned work, use Payment Tech, ProComm, Global, Universal Service Tool (UST) databases in completing my tasks, informed management of work that will not meet the published service level or may require legal action, prepared reports and maintained records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor. Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs, intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/requested related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals, coach, facilitate, solved work problems, and participated in the work of the team, observed training needs and relayed training needs and requested to supervisor, prepared, maintained and updated training manual to improve the quality of tasks, trained and verified co-workers work for accuracy. Sep 05, 2006 - Apr 17, 2007 The User-Friendly Phone Book Company - The Woodlands, Texas Verification Coordinator Received and reviewed the accuracy of contracts, sales copy and database entry for directory publishing, updated and maintained database tables, verified accuracy of contract calculations, submitted errors for corrections, maintained query system. Mar 14, 2006 - Jun 12, 2006 NewLaw Inc. - Houston, Texas Legal Coder Assignment with The MedLeh Group located downtown Houston. Analyzed documents, normalized terms, summarized document titles and/or data, extracted key information and inputted information into a Windows-based system. Feb 05, 2005 - Jul 29, 2005 State of Texas Health and Human Services Commission - Austin, Texas Human Resource Specialist Served as a classification assistant in the Human Resources Classification Office. Reviewed job audit documents for completeness, coordinated with requestors for missing documents, and entered data into automated tracking systems (PeopleSoft). Entered audit results into the Human Resource Management System (HRMS). Forwarded audit determination and position description documents to requestors and other HR staff. Answered basic classification procedure inquiries and responded to requests for information on status of audits and position descriptions. Electronically filed and retrieved completed audit cases. Prepared monthly statistical report on job audits completed/processed, and assisted with special projects. Jul 02, 2004 - Apr 01, 2005 Peak Performers (Texas Department of Agriculture) - Austin, Texas Administrative Assistant III, Legal Assistant III, Performed moderately complex administrative support assistance work, involving disseminating information, maintaining database-filing systems. Developed, coordinated and maintained record keeping and electronic filing systems. Compiled and analyzed data, researched and designed spreadsheets, performed data entry and searches. Utilized Secretary of State rules for converting/coding text into proper form for Texas Register. Prepared/drafted letters and notices of violations to regulated individuals and entities. May 01, 2003 - Dec 30, 2003 Office of the Attorney General - Austin, Texas Internship-entry level legal assistant training Assisted the litigation team/attorney with the preparation of depositions, trial preparation, discovery, indexing/filing, drafting of documents, and legal transcription for submission to court and other administration functions for the civil/general litigation team. Mar 01, 2002 - Mar 30, 2003 Commemorative Brands Inc. - Austin, Texas Order Entry Specialist Assisted customers with college ring orders and college announcement for student’s graduations. Entered ring and college announcement orders onto AS400 System. Educated customers on class rings and college announcement products. Verified orders to assure customer’s specifications and satisfaction before finalization of the order. Mar 03, 2002 - Mar 03, 2003 Sprint Relay Texas - Austin, Texas Relay Operator Assisted hearing and speech impaired customers with personal and business phone calls. Received phone calls from TDD to PC from hearing and speech impaired customers Dialed numbers requested from customers. Read to hearing and speaking customers’ information to being typed from TDDs. Typed verbatim to TDD customers’ information being to said or relayed message. Jan 16, 1995 - May 01, 2001 Internal Revenue Service (IRS) - Austin, Texas Data Transcriber/Clerk Performed complex data entries work. Work involved entering, verifying information from a computer system. Transcribed source documents to machine-sensible and acceptable formats form. Transferred data from mainframe system to personal computer for download of information, entered data into computer, and processed incoming forms, and other related Documents. Education Mar 2002 - May 2005 Austin Community College - Austin, Texas Associates of Applied Science Degree Major: Legal Administrative Assistant Certificate Oct 25, 1998 - Dec 15, 1998 H&R Block – Austin, Texas Income Tax Preparation Learned preparation for personal income tax.
## Area of Expertise
Please see detailed resume, feel free to contact me if additional information is required. Thank you
