Pedro A. Profile

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$8 USD / hour

san ramón,

costa rica

$8 USD / hour

It's currently 2:49 PM here

Joined October 13, 2012

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Pedro A.

@pedrojosearaya

0.0

(0 reviews)

0.0

$8 USD / hour

san ramón,

costa rica

$8 USD / hour

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English & Spanish QA Manager/Auditor, CSR & Sales Agent, Text Transcriptions

My most recent position was for 8 months as QA Manager & CSR Leader for a remote call centre. After 6 years working in tourism, I developed not only my English skills but also the ability to sort out customer's inquiries of any kind, providing the best customer service to people from different countries and cultures. In 2007 I started to work in call centers performing my best in areas such as Technical Support, Sales, Customer Service, Language Line and more. All these experiences has given me the confidence to assure the best and more efficient service my Employers requires from me.

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Contact Pedro A. about your job

Portfolio

306242

Below you will read less than 1100 letters which contains more than 13 years of International Customer Service experience.
I developed my skills with tourists, dealing with different cultures as well as needs. Since then I learned "to listen instead of hear". Because of that I learned to focus on one true fact to work by phone or e-mail:
To take care of my customers as if we were face to face.

My Professional Experience

306242

My Professional Experience

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Experience

Incall International LLC

Jun 2012 - Present

QA Manager and Auditor, CSR Leader for the UK agents division. Remote (in-house) employee. Phone and e-mail Customer service agent for Natural Health Network's Slim Vida*, Avilean*, Colon Flow* and Purasilk* products and enquiries regarding use, dosage, recommendations and more. Also provide info to customers when cancelling orders to educate, inform and save the sale. As a Qa Manager my Principal responsibilities besides the QA Auditions are to provide the Respective Training for new employees as w

Startek

Nov 2011 - Jul 2012 (8 months, 1 day)

(call center) Sales department Agent for Vonage, a VoIP phone service Company aiming international residential and commercial callers, offering different phone plans. www.vonage.com

Clear View

Nov 2010 - Jul 2011 (8 months, 1 day)

(call center) United States Pay day loans Companies. Financial Assessor, Assessments approvals, Customer care, Payments cashier and Collections.

Education

Bachillerato/High School

Costa Rica

1993 - 2010

(17 years)

Qualifications

Stream Global Inc.

2007

Hewlett Packard/Compaq Notebooks Technical Support for hardware, software and applications issues via phone, chat, email and remote access. Customer service. Customer care. NB Tech. support.