Nasreen T. Profile

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$20 USD / hour

riyadh,

saudi arabia

$20 USD / hour

It's currently 7:11 AM here

Joined February 17, 2018

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Nasreen T.

@nasreent123

0.0

(0 reviews)

0.0

$20 USD / hour

riyadh,

saudi arabia

$20 USD / hour

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Technical Support Engineer, Project coordinator cum technical documentation writer

 5+ Years of Experience in IT industry in Support and Maintenance areas worked as Senior System & Network Administrator, Datacenters Engineer, Server Administrator, Network Admin, pre-sales Consultant in the areas of IT Infrastructure, Pre and Post-Sales Support encompassing Hardware and Networking. Good understanding of processes good analysis and interpersonal skills.

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Experience

Technical Support Associate

Oct 2017 - Present

Roles & Responsibilities :  Maintaining the daily report of customers in system.  Expedite customer orders, including keeping them informed of delays or early fulfilment.  Prepare daily report and weekly presentation to high management.  Monitor GPS Software and its reports  Adding units, deleting and editing units to the software  Dealing with issues with units  Technical document preparation  Prepared Software Tutorial .

Cybosol

Oct 2014 - Dec 2015 (1 year, 2 months)

Roles & Responsibilities :  Responsible for uploading, configuring and maintaining Software and applications  Escalate and work closely with higher tiers and external service providers to ensure any incidents or problems are dealt with as effectively and quickly as possible.  Maintain an up to date log of all systems issues and resolutions in an organized manner.  Provide support to clients face to face, via email and by phone.  Configures official email via internet on handheld devices.

McAfee

Jun 2012 - Jul 2014 (2 years, 1 month)

Roles & Responsibilities :  Use strong technical diagnostic and problem solving skills to maximizing first line resolution of Service Desk enquiries and providing support and advice as required.  Implementing corporate polices on the site,  Escalated case of if conflicts with the Tier 2 Engineer and network admin  Setting and controlling the scope of the project.  Provide technical support remotely worldwide (EMEA, NA, APAC and LTAM regions)