A motivated self-starter with a clear focus on results and attention to detail. Graduate with 17 years of experience working in fast paced, high pressure situations while maintaining emphasis on delivery and client satisfaction. An effective leader, with excellent communication and analytical skills. Expertise: Service Delivery, IT Operations Management, Program and Project Management, Technology Risk Management, Technology Process Implementation, Re-Engineering, Refinement, Business Continuity Planning and Management, Crisis Management, Incident Problem, Change & Release Management.