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managua, nicaragua
It's currently 2:26 PM here
Joined January 11, 2015
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Milton Jose C.
@mjchavez213
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managua, nicaragua
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IT Engineer | IT Project | Cyber Security
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Experience
Upwork subcontrator
Oct 2022 - Oct 2023 (1 year)
Assist MSP's companies to provide L1/L3 technical support , from small
to middle sized bussiness, manage their IT assets and assist with their
technical requirements: Customer onboarding, IT service helpdesk, project
management.
IT Support Anlyst
May 2021 - Sep 2022 (1 year, 4 months)
-IT Service Desk - provides second level technical support through phone,
email and chat support
-Performs account management and maintenance for various applications and
systems
-Support end users in their use of applications such as Microsoft Office,
GSuite, MDM and VPN
-Follow all standard operating procedures (SOP) through the effective use of
Knowledge management
SFC Support
Feb 2020 - May 2021 (1 year, 3 months)
- Support SFC systems infrastructure including servers, LAN/WiFi
network,backups and system availability.
- Assist with resolution and escalation of technical incidents to the SFC vendor
and/or development team at HQ.
- Support factories requirements and projects related to the SFC system.
Education
Especialidad en Cyber Seguridad
(Less than a year)
Informatica Educativa
(5 years)
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