Menna E. Profile

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$7 USD / hour

alexndria,

egypt

$7 USD / hour

It's currently 8:13 AM here

Joined March 4, 2016

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Menna E.

@menaelhoshy

0.0

(0 reviews)

0.0

$7 USD / hour

alexndria,

egypt

$7 USD / hour

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Repeat Hire Rate

Customer service - Data entry - English Instructor

An enthusiastic professional individual who is seeking a new Challenging career. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I can work as customer service - logistics - data entry - English instructor as my experience qualified me to do so.

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Experience

Real Soft House - English center

Jan 2018 - Present

I am responsible for ensuring that students( adults - kids ) learn proper grammar, writing, Speaking and reading comprehension also responsible for creating lesson plans and setting goals by the end of the course time

Lynks ( online ship and shop company )

Jun 2017 - Dec 2017 (6 months, 2 days)

Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Provide product and service information to customers Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Follow up customer calls where necessary Upsell products and services

Vodafone VssE -U.K. Account

Jan 2016 - Jun 2017 (1 year, 5 months)

Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Process orders, forms, and application Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services