Marchelle P. Profile

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$7 USD / hour

abuyog,

philippines

$7 USD / hour

It's currently 8:26 PM here

Joined July 4, 2017

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Marchelle P.

@MarchelleP

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(0 reviews)

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50%

$7 USD / hour

abuyog,

philippines

$7 USD / hour

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Podcast Manager, Customer Service Expert, VA

I am new Podcast Manager/Editor and an experienced Customer Service Representative with 5+ years of work experience in local and international-based companies. I also have an almost 10 years of experience as an Office Admin since I have been working while studying. I am a Business degree graduate and possess different skills. My objective is to help entrepreneurs achieve their business goals through my exceptional ideas and skills. Also, I want to give the service that you deserve, working towards achieving success, aiming for goals, and committing to the client's objectives. I help entrepreneurs multiply their revenue by attracting their target market.

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Experience

Firstsource Solutions Limited

Nov 2019 - Mar 2021 (1 year, 4 months)

Assigned to proofread and monitor my colleague's performance on a day-to-day basis. Giving training to the newbies and guiding them on how to handle their customers since they are supporting customers. Giving feedback and coaching sessions to my colleagues when they commit mistake with regard to customer's handling.

Firstsource Solutions Limited

Jun 2017 - Nov 2019 (2 years, 5 months)

In this job, I was assigned to facilitate, guide and help the customers with their application queries. I am in-charge to give some advice to the customer and give some information to make their application a hassle-free one. Also, I am assigned to make the response updates that can be used by my colleagues and I am assigned to train the newbies in our department.

FIREFLY ELECTRIC & LIGHTING CORPORATION

Aug 2016 - May 2017 (9 months, 1 day)

I am the only one who has the access to monitor the documents and all the items in the system. If there are inquiries and complains from the clients, I am the one who explain and answer their calls. If our head is out of town or on leave, I am the one who monitors all the delivery process. I also have tons of reports, like daily, weekly and monthly reports.