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$5 USD / hour
Flag of KENYA
mombasa, kenya
$5 USD / hour
It's currently 12:57 PM here
Joined January 14, 2014
0 Recommendations

Maimuna A.

@maimunayusuf

5.0 (1 review)
0.0
0.0
0%
0%
$5 USD / hour
Flag of KENYA
mombasa, kenya
$5 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
N/A
Repeat Hire Rate

cutting edge virtual assistant

I'm an experienced customer service support as well as virtual assistant. I have 6 years of experience working as customer service executive in a bank and 4 years’ experience working as part time virtual assistant.I am a thorough professional with extensive experience in handling customer services and administrative work from remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. I have a professionally updated office at home comprised of phone, fax, printer, and computer to carry out all necessary office tasks. Moreover, I have good communication skills and full command over written and verbal English

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Reviews

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5.0
$7.00 USD
Very professional in handling the customers. She has the multi tasking capabilities to handle several things at the same time. She has solution for my customers in her fingers. I would always choose her for my next project
Customer Support
Virtual Assistant
Customer Service
S
Flag of Manal Y.
@shaffshaafy
6 years ago

Experience

Virtual Assistant

Outsource Kenya ltd
Jan 2015 - Nov 2017 (2 years, 10 months)
• Handle correspondence and respond to inbound calls from customers. • Set up auto responders to manage incoming email in a profound manner. • Handle calendar management duties by coordinating executives’ schedules and appointments. • Manage files in electronic forms using applications such as Dropbox and Google drive. • Prepare slideshow presentations for executives and record minutes of meetings. • Set up and manage social media accounts on Facebook, Twitter and LinkedIn.

Travel agency manager

nawwarah travels and tour
Aug 2012 - Oct 2014 (2 years, 2 months)
• Reviewed client invoices and billing statements to ensure accuracy. • Cultivated long-term client relationships with local business travelers. • Negotiated travel deals for clients. • Tracked daily deposits and prepared weekly and quarterly spreadsheets showing results. • Procured an assortment of travel literature for in-office displays. • Ensured that staff work areas remained presentable at all times. • Addressed phone and email inquiries.

customer service,Data entry,back office assistant,Teller

Barclays Kenya
Dec 2006 - Jun 2013 (6 years, 6 months)
A self motivated individual driven by a value system of integrity, flexibility and firmness of character at all working levels. Have worked in the banking sector for six years gaining substantial experience in both operational and retail divisions and currently specializing in customer service in an environment that calls for aggressiveness and innovation. My career objective is to work in a position that calls for accountability, innovation, responsibility and which also allows me scope of development bot

Education

Management information system

Jameat Alemarat Azlarabia Almottaheda, United Arab Emirates 2002 - 2006
(4 years)

Qualifications

Barclays citizenship award

Barclays
2012
Awarded for being the best customer service assistant in the whole cluster

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Certifications

us_eng_1.png US English 1 93%
numeracy_1.png Basic Numeracy 1 88%
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