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$18 USD / hour
Flag of INDIA
hyderabad, india
$18 USD / hour
It's currently 7:36 AM here
Joined December 4, 2012
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Madhusudan Rao M.

@madhusudan2611

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$18 USD / hour
Flag of INDIA
hyderabad, india
$18 USD / hour
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Customer Service and Delivery Manager

- Project manager with over 9+ years of hands-on experience in project, product and team management. Diverse background in technical and managerial areas with expertise including eLearning (LMS and LCMS), product strategy, Implementing learning portals, online communities and information security. Skilled in budgeting, project planning, identifying technical solutions and mitigating risks. Proven ability to manage in dynamic environments. Successful experiences in project management, customer services and customer support with recognized strengths in multiple customers account maintenance. Experienced in creating and leading teams from multiple disciplines and creating vision, strategies and plans in midst of rapid growth and change. - Possess Solid Skills in: Project Management, Customer Service, Customer Relationships, Product Implementation, Deadline-Driven, Performance Driven, Result-Oriented, Detail-Oriented, Creative, Effective Resource Planning, Productivity and Profitability, Dedicated, Innovative, Flexible, Personable, and Highly-Performing Worthy Software Professional in the field of e-Learning, product implementations, eLearning courses development, ERP solutions, project management, customer relationships, and Web Design Technologies.

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Experience

Customer Service and Delivery Manager

Hasman Software Solutions Pvt. Ltd
May 2013 - Present
At Hasman Software Solutions, I took the responsibility as a 'Customer Service and Delivery Manager' to manage the customers and the internal delivery team. My Key Responsibilities are: 1) Setting up the organizations goals/business plan (revenue and resource plan) 2) Setting up the business process at the organization level 3) Gathering the requirements from the customers to provide effective solutions 4) Involved in creating the business proposals, statement of work, project resource tracking,

Project Manager (Customer Relationships and Product Implementations)

Instancy Software India Pvt. Ltd.
Jan 2005 - Apr 2013 (8 years, 3 months)
In Instancy, I worked as a 'Project Manager - Customer Relationships and Products Implementation Services' for the period of 8+ years. Took on various responsibilities, started my career as a web-designer, software developer, team leader, project lead, project manger. During the period, I had involved in the complex projects implementations for the large enterprise level to the individual entrepreneurs. Involved mostly in the key business decisions, understanding the client requirements, consulting the

Education

Master of Computer Applications

Osmania University, India 2003 - 2006
(3 years)

Bachelor of Computer Applications

Osmania University, India 2000 - 2003
(3 years)

Qualifications

Introduction Leader

Landmark Education
2012
This unique program is designed to produce a dramatic shift in leadership skills and performance. It’s an opportunity to engage with remarkable people, to expand and express your ability to speak in a way that leaves others with new opportunities to take action in their lives. Almost 50,000 successful women and men have participated in the Introduction Leaders Program, a highly specialized, fun course that includes individual and group coaching, weekend sessions, and practical training. It offers invaluable training in communication, enrollment, and authentic self-expression. In this program you will: >> Receive intensive training in the distinctions of transformation, as well as practical coaching to share and express them in your daily life. >> Expand and strengthen your skills in leadership and communication – generating conversations that powerfully call people into action. >> Learn to present yourself more effectively and speak powerfully to large groups of people. >> Be trained to lead the Introduction to The Landmark Forum. Additional Details: The Landmark Introduction Leaders Program is a highly specialized six-month course that includes individual and group coaching, weekend sessions, and practical training. It offers invaluable training in communication, enrollment, and authentic self-expression.

Project Management Professional

iACT Global
2013
The International Academy for Certification and Training (iACT) offers certification and training services to individuals and companies across the globe. I've got the certificate from the iACT for the 35 PDU's (PMP) in April'2013.

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