Karla H. Profile

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$9 USD / hour

quezon ciy,

philippines

$9 USD / hour

It's currently 8:09 AM here

Joined July 28, 2014

0 Recommendations

Karla H.

@lalahablan

0.0

(0 reviews)

0.0

$9 USD / hour

quezon ciy,

philippines

$9 USD / hour

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committed, highly organized and results oriented

• Over 13 years in customer service; committed to deliver Best Customer Experience. • Highly organized and enthusiastic; able to prioritize effectively to accomplish multiple tasks. • Excels in fast-paced environments • Results-oriented, dependable and professional. • Experienced in customer service and sales. • Works well independently and as part of a team. • Committed to excellence. • Skilled in cultivating excellent relationship with both clients and colleagues. • Strong skills in time management, prioritizing tasks and meeting deadlines.

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Experience

Globe Telecom

Dec 2013 - Sep 2014 (9 months, 1 day)

• Provide an effective and acceptable point of resolution by planning and coordinating with other vital dependencies • Provide excellent customer service and response to achieve high customer satisfaction level • Ensures superior service delivery • Monitor and ensure that daily performance meets operational service levels and standards of partner vendor • Generate and analyze performance reports of partner vendor • Responsible for the improvement of segment’s performance by discussing barging results, error rates, productivity, attendance and complaints, highlighting areas for improvement of partner vendor • Conduct weekly, monthly and quarterly performance review with partner vendor • Handle escalations of Enterprise Group Relationship Management Group - Sales Team (Conglomerate Accounts) • Ensures superior service delivery

Globe Telecom

Jan 2011 - Dec 2013 (2 years, 11 months)

• Provide an effective and acceptable point of resolution by planning and coordinating with other vital dependencies • Provide excellent customer service and response to achieve high customer satisfaction level • Ensures superior service delivery • Monitor and ensure that the daily performance of members meets operational standards • Monitor and assist team members with concerns and queries • Conduct meetings to update members on new products and services • Responsible for the development of team members in terms of Career development • Responsible for the improvement of team members’ performance by discussing CSAT results, error rates, productivity, attendance and complaints, highlighting areas for improvement