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Clinical trial MonitorSep 2017
Responsible for developing relationship with assigned clinical trial sites, ensuring they have information, tools and material needed to meet the objectives of the Study. Collect, compile, document and report site related data, ensuring sites are working according to protocol, SOP, good clinical practice and all regulatory requirements.
Customer Support Specialist with English and SpanishMay 2016 - Aug 2017 (1 year)
Telus International Europe EOOD, Sofia (Bulgaria) Represented online gaming company, worked independently and with limited supervision for two different products. ▪ Assisted users in Europe and all Latin American countries. ▪ Processed refunds, customer claims and suggestions. ▪ Investigated potential fraud cases and provided resolutions. ▪ Proactive communications to clients. ▪ Documented cases with precise information in real time.
Translator / Interpreter / EditorJan 2011 - Apr 2016 (5 years)
Translator/Interpreter. Translation of documents, processing visa applications. Proof writing