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tangerang, indonesia
It's currently 11:03 PM here
Joined April 15, 2014
0 Recommendations
Khama I.
@Khamaiswari
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tangerang, indonesia
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Customer Service | Data Entry | Virtual Assistant
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Experience
Senior Team Leader
Sep 2023 - Present
• Overseeing the day-to-day operational activities of the team.
• Creating the systems and processes by way of measurements, supervising, and
assisting the Team Leaders to ensure the efficacy of programs' implementation.
• Providing the excellent customer service to clients by addressing all questions and
concerns followed by regular updates.
• Creating high-performing teams that meet or exceed the Key Performance Indicator.
Team Leader
Jun 2022 - Aug 2023 (1 year, 2 months)
• Provided daily direction to team members in order to resolve the customers' issue
properly.
• Monitored and reviewed the day-to-day incoming volume of tasks and distributed
tasks to team members.
• Communicated with team members on job functions, responsibilities, and the other
goals such as Key Performance Indicator.
Education
Bachelor of Economy
(5 years)
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