kervbaKervba

• Professional with 27 years career focused in Infrastructure and Service Desk. • International Project Coordination for technical structuring Mozambique’s Ministry of Finance Contact Center. • Coordination of Infrastructure teams, Incident Management and Help / Service Desk. • Research and Business Opportunities prospecting in Lusophone African IT market, especially in Mozambique, Angola and São Tomé & Principe with focus on outsourcing and management. Project Management. • IT Contract Management. • ITSM Control and development of technical procedures and tasks distribution, management and training for IT teams. • Technical interviewing and recruiting. • Field Service and Lab Team Leader. • Planning and implementation of maintenance processes for outsourcing. • ITIL framework and IT Governance according to CobiT.