Jorge M. Profile

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$10 USD / hour

mexico city,

mexico

$10 USD / hour

It's currently 6:45 PM here

Joined January 8, 2014

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Jorge M.

@jormoreno

0.0

(0 reviews)

0.0

$10 USD / hour

mexico city,

mexico

$10 USD / hour

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IT Professional

Hi I am Jorge Moreno from Mexico City, moving in to Barcelona to study a SAP Master Degree, becouse of that, I am currently looking for some freelance jobs to help me with this new life I am about to start. I have about 12 years of experience in IT Infraestructure Tasks, I am good at MS Office, specially Excel and Powerpoint, also I am able to verify websites and technical support in Windows 7/XP. I have lived one year in Dublin Ireland to improve my English and i had the oportunity to work as a freelancer there too. I am very responsible, organized, good team member, person. I hope to not let you down, I am here to help. Saludos

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Experience

Grupo Scanda - Abbott Laboratories

Aug 2013 - Jan 2014 (5 months, 1 day)

I performed the following activities assigned to a Client Project in Abbott Laboratories: • I finished deploying new service desk incident tickets called ITSM based on BMC Remedy for the client attending meetings with the application’s owner group from Chicago. • I was member of the Local Access Management group requesting all corporate access to the global access groups delivering locally to the end user. • Supervising all the tickets from SD members: We support Windows – based software equipment for

Mainbit

Dec 2012 - Jul 2013 (7 months, 1 day)

I performed the following activities as Requirements Manager within the Service Desk environment: • I collaborated finishing the deployment of the new Service Desk Service creating and controlling all the processes regarding to the client needs. • I leaded the staff technicians giving them the directions to execute for all the request tickets that the client asks. • I used to create SLA reports to ensure a good service level.