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$6 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$6 USD / hour
It's currently 8:20 PM here
Joined February 23, 2015
1 Recommendation

John O.

@johnolivares

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$6 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$6 USD / hour
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Chief Operations Officer

My name is Janjan (John) Olivares, I am Chief Operations Officer of Vaiex. I have more than a decade of experience in the offshore outsourcing industry specializing in areas such as IT and Web development, English Language support, Administrative Support, and much more. Throughout the years in my line of profession, I have has successfully launched variety offshore operations from small, medium to large sized projects for Companies in Europe, Asia and America. ​ I am a collaborative professional and a perfectionist known to providing unparalleled results, bearing persistence towards the compliance of high standards. My dedication towards my profession is what continually drives me to excel - implying strict adherence of my learning and experiences is what cultivates my purposes and objectives in life. I am open for business opportunities and on looking forward tomorrow's challenges.

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Experience

Chief Operations Officer

Vaiex Solutions
Oct 2013 - Present
• Provide support to all business entities including administrative, financial and human resource departments. • Ensure that operational activities are accomplished within allotted budget, performance and timelines. • Conduct formal meetings with staffs to discuss about operational updates, ideas and issues. • Establish operational goals to meet or exceed performance expectations. • Evolve and implement plans to advance operational effectiveness and efficiency

Product Support Specialist (SaaS)

Qwest BPO
Jan 2013 - Present
Account: Certain Inc. • Handle incoming calls and Support Tickets from a variety of customers to provide information on technical assistance for Certain’s Event software (SaaS). • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Assist clients in creating events using Certain’s software (SaaS)

Technical Support Representative

Convergys
Jun 2010 - Jan 2013 (2 years, 7 months)
• Handle a high-volume of incoming calls from a variety of customers to provide information on technical assistance for internet services • Provide a high level of customer service while navigating multiple computer systems and client-specific software. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Up sell products and services to existing customers

Education

Bachelor of Science degree in Information Technology

Cebu Institute of Technology, Philippines 2003 - 2008
(5 years)

Qualifications

Leadership Award

Certain Inc.
2014
For exemplary leadership and direction

Excellence in Leadership

Convergys
2011
Four outstanding ability to successfully lead a team through effective communication and coaching skills

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