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## BIO **Jacqueline M. Baumgartner** **OBJECTIVE- To obtain a challenging and rewarding position with a company that will benefit from someone who is dedicated, loyal and hardworking.** **TARGET JOB- Desire Job Type: Employee** **Desired Status: F/T or P/T** **Salary: Negotiable** **Career Level: Mid Career (2+ years of experience)** **Date of Availability: Immediately** **TARGET COMPANY- Company Size: No Preference** **Category: Customer Service/Virtual Assistant** **EXPERIENCE-** **11/07-Present Cloud 10- Telecommute** **Customer Service/Tech Support** **Responsibilities are working for Comcast answering calls for customer support on internet** **problems, such as modems, hardware, software or outages. Other areas of support were email** **and helping the customers through their website problems.** **10/07-02/09 [login to view URL] - Telecommute** **Customer Service/Sales** **Responsibilities include dealing with customer complaints, order tracking, inquires and** **customer service email. Other duties are keeping a certain sales conversion rate, calling** **florists about orders and deliveries.** **03/05-01/08 MoveAmerica - Telecommute** **Operations Manager** **Job duties were coordinating moves between terminals and customers, making sure every** **trailer was spotted, picked up, moved and delivered for a customer. This included bill of** **lading, releases, collection of money, and dealing with customer complaints.** **06/03-08/07 Onsite – Telecommute** **Data Entry/Quality Control** **Job responsibilities were inputting information off of client documents into company’s system. Information is taken from scanned documents. Other job duties included checking and correcting** **any work submitted by other employees.** **06/00-05/04 LiveOps- Telecommute** **Customer Service/Sales** **Job duties were to answer phone lines for a variety of companies, processing orders,** **answering any questions from customer inquiries, and up-selling if necessary. We also** **provide answering services, act as customer service. I had advanced into exclusive** **call pools, which required being able to up-sell, have good call conversions and call** **times.** **05/00-07/01 Peopledotcom – Telecommute** **Recruiting Manager** **Starting job position- recruiter, recruited for major companies filling positions for their** **management teams. I quickly moved up to assistant manager. Assisted the manager with** **handling daily tasks with a team of recruiters. Such as training, interviewing new recruiters,** **daily meetings and also recruiting myself to make sure positions (interview slots) were being** **filled. Within months I became manager of my own team and thus gaining more** **responsibilities such as dealing with clients on a daily basis to make sure their needs were** **being met. I held multiple accounts normally from five to six accounts. I dealt with my own** **team of recruiters; hiring firing, training, meetings, and making sure daily goals** **were being met. I also had to interview each candidate to make sure they were qualified and** **to get them prepared for the job interviews.** **08/99-03/00 Talk is Cheap – Telecommute** **Telemarketer/Sales** **With this job I worked on many projects. We worked as independent contractors for Dish** **Network selling satellite services to customers. Our job was to set appointments and do** **follow up calls to make sure everything was set. We also served as customer** **service representatives for the installers. Other projects consisted of working for various** **medical insurance companies. We would set appointments for the salesmen to come out and sell** **their insurance.** **06/99-10/01 Prevent Blindness – Telecommute** **Telemarketer/Customer Service** **Responsibilities were to make calls asking for clothing or any household item to donate. Would also make reminder calls, and took care of any complaints or disputes.** **EDUCATION- Currently attending college** **H & R Block Tax Preparation Course** **SKILLS- Windows 98-Vista** **Microsoft Office** **PowerPoint** **Microsoft Word** **Excel** **I Pro Tech** **Outlook** **Quicken** **HTML** **Adobe Photoshop** **Adobe ImageReady** **Dreamweaver** **Flash** **Fireworks** **JavaScript** **Act** **Typing Skills 55-65 wpm** **REFERENCES- References provided on request** ## Area of Expertise **Windows 98-XP** **Microsoft Office** **I Pro Tech** **Word Perfect** **Excel** **PowerPoint** **Outlook** **Quicken** **Html** **Adobe Photoshop** **Flash** **Fireworks** **Dream Weaver** **Typing 55-65 wpm** **Act**
$13 USD/hr
34 reviews
  • 98%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 15%Repeat Hire Rate


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Mar 2009 - Nov 2012 (3 years)

I am the owner operator of Busy Bodies Virtual Services offering Virtual Services such as data entry, tech support, customer service support, email support, etc.


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